Unable to generate random password for new FTP account

ougogo

• June 05, 2015 17:18

Hi all, I'm unable to generate random password for new FTP account, and all the fields looks like "dead". I mean that when I enter a login, it's not report to the directory field as it should be. The problem concern all of RVskin template (neo, 2, light, etc.) and just for new FTP account. It works for new MySQL or new e-mail. I've switch to paper lantern and it works good. I've force update for RVskin and cPanel, nothing. I've try with firefox, chrome, IE.... with my smartphone, an other pc.... The issue concern all of old and new account. Any idea ? Best regards, Hugo

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  Infopro

  • June 06, 2015 03:08

  Any idea ?

  
  You should contact RVskin about this.

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  ougogo

  • June 06, 2015 16:02

  Yes I know, but I try here if someone have already met this problem. Thanks

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  cPanelMichael

  • June 08, 2015 13:53

  Hello, It's likely an issue RVSkin will need to address. I recommend consulting with their support team and letting us know the outcome. Thank you.

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  ougogo

  • June 08, 2015 14:02

  Hi, The problem was solved by the new update 12.05 Best regards, Hugo

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  cPanelMichael

  • June 09, 2015 12:45

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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