WHM Amazon AWS Backup Problem

SludgeMeister

• June 09, 2015 00:25

Hi there, Hoping someone can help me here. I followed the guide present on this forum for setting up Amazon storage to handle user account backups from WHM. Everything appeared to be fine and I ran tail on the log as it was happening and it appeared it was successful but nothing appeared in the Bucket on Amazon - Just empty. I ran the following tail on the cpbackup transporter log: cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x236e0b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149 [2015-06-09 04:06:55 +0000] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2015-06-09 04:06:55 +0000] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2015-06-09 04:06:55 +0000] info [cpbackup_transporter] Starting a "prune" operation on the "amazonmtc" destination ID "x3p0swD5XSkTbD4aQiUBOeis". [2015-06-09 04:06:56 +0000] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2015-06-09 04:06:56 +0000] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2015-06-09 04:06:56 +0000] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2015-06-09 04:06:56 +0000] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2015-06-09 04:06:56 +0000] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. Tail on the log file: homesize is: 12064407552 [2015-06-09 04:06:38 +0000] info [backup] Queuing daily backup copy for transport [2015-06-09 04:06:38 +0000] info [backup] Queuing transport of file: /backup/2015-06-09/accounts/mtc.tar.gz [2015-06-09 04:06:53 +0000] info [backup] Queuing prune operation for remote destination daily backups [2015-06-09 04:06:53 +0000] info [backup] Queuing the end-of-queue report of any errors (if any) [2015-06-09 04:06:53 +0000] info [backup] Completed at Tue Jun 9 04:06:53 2015 Inside the Cpanel backups directory a file has been created: amazonmtc_UID_x3p0swD5XSkTbD4aQiUBOeis.backup_destination I am unsure how to proceed to diagnose and fix this issue. Could someone suggest some options for me please? Thanks!

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  cPanelMichael

  • June 09, 2015 17:53

  Hello, I don't see anything in the log output that identifies the issue. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  SludgeMeister

  • June 10, 2015 02:29

  Done. Ticket ID 6652525 Thanks Michael.

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  cPanelMichael

  • June 10, 2015 16:37

  To update, it looks like the issue was addressed by the user re-saving the preferences on the bucket to "No Encryption / Standard Storage Class". Thank you.

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