Error 500 No response from subprocess (whostmgr (whostmgr))

ema_eltuti

• June 16, 2015 10:43

Good morning from Argentina. After updating WHM I get the following error:
tail -f /usr/local/cpanel/logs/error_log Cpanel::Server::internal_error(Cpanel::Server=HASH(0x3e6c760), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052 cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144 cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268 cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x3e6ccd0), IO::Handle=GLOB(0x3e6c2f8), 0, "html") called at cpsrvd.pl line 7478 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882 cpanel::cpsrvd::dodoc(HASH(0x213e0d0)) called at cpsrvd.pl line 1493 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073 cpanel::cpsrvd::script() called at cpsrvd.pl line 437 Internal Server Error: "GET /cpsess6007459277/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess exited with status 127 (EKEYEXPIRED). ##################################################################################
As I can fix the error?

• 

  cPanelMichael

  • June 17, 2015 14:05

  Hello, Please post the output from:
  cat /usr/local/cpanel/version
  Does the issue continue if you force an update of cPanel via "/scripts/upcp --force"? Thank you.

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• 

  ema_eltuti

  • June 17, 2015 15:59

  Hello, Please post the output from:
  cat /usr/local/cpanel/version
  Does the issue continue if you force an update of cPanel via "/scripts/upcp --force"? Thank you.

  
  cat /usr/local/cpanel/version 11.50.0.10 Running the forced update the problem persists.

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• 

  cPanelMichael

  • July 01, 2015 15:18

  No response from subprocess (whostmgr (whostmgr)): The subprocess exited with status 127 (EKEYEXPIRED)

  
  Hello :) I've seen a few instances where this error message was the result of duplicate cPanel RPMs installed on the server. Please run the following commands and let us know if it helps:
  /usr/local/cpanel/scripts/autorepair fix_duplicate_cpanel_rpms /usr/local/cpanel/scripts/upcp --force
  Thank you.

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