Error in cpanel while adding and deleting mail account.

l2Support

• June 18, 2015 02:33

Hello, We are getting error while adding mail account, it is showing "error" but mail account get added. When we are trying to delete mail account it shows "error" and mail id not delete. Below are the cpanel logs.
warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[mx] function=[NULLIFY]: statusmsg=[Parent check method: /usr/local/cpanel/cpanel,/usr/local/cpanel/uapi,/usr/local/cpanel/cpanel-email, caller: /backup/cpanel/cpanel is not allowed] at /usr/local/cpanel/Cpanel/Wrap.pm line 130 Cpanel::Wrap::send_cpwrapd_request('no_cperror', 1, 'function', 'NULLIFY', 'namespace', 'Cpanel', 'env', HASH(0x1a4c0130), 'action', 'run', 'data', 'domain.tld admin_test', 'module', 'mx') called at /usr/local/cpanel/Cpanel/Wrap.pm line 57 Cpanel::Wrap::send_cpwrapd_request_no_cperror('namespace', 'Cpanel', 'module', 'mx', 'function', 'NULLIFY', 'data', 'domain.tld admin_test', 'action', 'run', 'env', HASH(0x1a4c0130)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 131 Cpanel::AdminBin::run_adminbin_with_status('mx', 'NULLIFY', 'domain.tld', 'admin_test') called at /usr/local/cpanel/Cpanel/API/Email.pm line 945 Cpanel::API::Email::delete_pop(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48)) called at /usr/local/cpanel/Cpanel/API.pm line 176 Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248 eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248 Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x1a758d48), CODE(0x1a722c40)) called at /usr/local/cpanel/Cpanel/API.pm line 176 Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48), 'Email', 'delete_pop') called at /usr/local/cpanel/Cpanel/API.pm line 48 Cpanel::API::_execute('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/API.pm line 319 Cpanel::API::wrap_deprecated('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/Email.pm line 1359 Cpanel::Email::api2_delpop('email', 'admin_test', 'cache_fix', 1434604943942, 'domain', 'domain.tld') called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118 eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118 Cpanel::Api2::Exec::api2_exec('Email', 'delpop', HASH(0x1a7227c0), HASH(0x1a7577f0)) called at cpanel.pl line 1430 main::docpanelaction(HASH(0x1a7578e0)) called at cpanel.pl line 5193 main::run_fast_json_mode() called at cpanel.pl line 831

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  24x7ss

  • June 19, 2015 11:07

  Hello, What version of cPanel are you running on your box ? Did you try to run upcp forcefully to see if that helps ?

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  l2Support

  • June 19, 2015 12:10

  Hello Team, We are running WHM 11.50 version on server. Yes, we have tried upcp forcefully but it not worked.

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  cPanelMichael

  • July 01, 2015 18:38

  Hello :) Is /usr/local/cpanel symbolically linked to another location on your system? If so, this is an unsupported method of freeing up space on the /usr partition. It can lead to several potential issues, including the error you have posted to this thread. Thank you.

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