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transfer tool not working

prakashnplink
Hello, I am trying to move some accounts from one vps to another but there is one small problem, I can't use transfer tool. I am randomly getting 4 kinds of error messages. They are as follows:
1. The remote basic credential check failed due to an error (Critical SSH or support files appear to be missing: Failed to normalize shell: The system failed to detect the remote shell. This probably indicates misconfiguration on the remote host or very high system load.) and response: Connecting to ip-address:22 as root...using method password...Connection Success Normalizing root shell.... Failed to normalize shell: The system failed to detect the remote shell. This probably indicates misconfiguration on the remote host or very high system load. 2. Failed to execute "(echo -n "==ssh_multi_exec=begin=1=";echo -n "Whostmgr::Remote::ZD6C9iZp";echo -n "Whostmgr::Remote::VTcZ0rjR==";LC_ALL=C [ -e '/usr/local/cpanel' ] && echo 'cpanel' '' 2>/dev/null;echo -n "==ssh_multi_exec=end=1=";echo -n "Whostmgr::Remote::ZD6C9iZp";echo -n "Whostmgr::Remote::VTcZ0rjR==");(echo -n "==ssh_multi_exec=begin=2=";echo -n "Whostmgr::Remote::ZD6C9iZp";echo -n "Whostmgr::Remote::VTcZ0rjR==";LC_ALL=C /bin/cat /usr/local/cpanel/version 2>/dev/null;echo -n "==ssh_multi_exec=end=2="................. 3. The system stopped waiting to connect to "source-ip-address" on port "22" after 10 seconds. 4. The remote basic credential check failed due to an error (The system experienced a timeout error while it attempted to connect to "source-ip-address": timeout) and response: Connecting to source-ip-address:22 as root...using method password... unable to establish master SSH connection: login timeout:
I can successfully ssh from one server to another with no problem. I have also added destination vps ip in allow list of csf in source vps. I also tried to disable iptables but no luck. Another thing I tried was increase the size of "
Number of seconds an SSH connection related to an account transfer may be inactive before timing out (Minimum: 900; Maximum: 172,800)
" in tweak setting, but it also didn't helped.

Comments

6 comments

Date Votes
  • cPanelMichael
    Hello :) Do you notice any error messages in /var/log/secure or /usr/local/cpanel/logs/error_log when this happens? What version of cPanel is installed on the source and destination servers? Thank you.
    0
  • prakashnplink
    Thank you for replying. Both servers cpanel version is 11.50 . I do not see any noticeable log in /var/log/secure and /usr/local/cpanel/logs/error_logs is same as I have mentioned above. Here is the detail one:
    info [xml-api] Failed to execute "(echo -n "==ssh_multi_exec=begin=1=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C [ -e '/usr/local/cpanel' ] && echo 'cpanel' '' 2>/dev/null;echo -n "==ssh_multi_exec=end=1=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=2=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C /bin/cat /usr/local/cpanel/version 2>/dev/null;echo -n "==ssh_multi_exec=end=2=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=3=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C [ -e '/usr/local/psa' ] && echo 'plesk' '' 2>/dev/null;echo -n "==ssh_multi_exec=end=3=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=4=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C /bin/cat /usr/local/psa/version 2>/dev/null;echo -n "==ssh_multi_exec=end=4=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=5=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C /bin/grep "Small Business Panel" /etc/sw/keys/keys/* '' 2>/dev/null;echo -n "==ssh_multi_exec=end=5=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=6=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C [ -e '/usr/local/directadmin' ] && echo 'directadmin' '' 2>/dev/null;echo -n "==ssh_multi_exec=end=6=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=7=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C /bin/grep directadmin /usr/local/directadmin/custombuild/versions.txt 2>/dev/null;echo -n "==ssh_multi_exec=end=7=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=8=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C [ -e '/usr/lib/opcenter' ] && echo 'ensim' '' 2>/dev/null;echo -n "==ssh_multi_exec=end=8=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=9=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C /bin/cat /usr/lib/opcenter/VERSION 2>/dev/null;echo -n "==ssh_multi_exec=end=9=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=10=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C echo; export CALC_TTY=`tty | sed -e "s/\/dev\///g"`; export CALC_HOST=`(w -hli 2>/dev/null || w -hl) | grep " $CALC_TTY " | awk '{print $3}'`; export SSH_HOST=`echo $SSH_CONNECTION | awk '{print $1}'`; if [ "$SSH_HOST" != "" ]; then export REMOTE_HOST=$SSH_HOST; else export REMOTE_HOST=$CALC_HOST; fi; echo; /usr/sbin/csf -ta $REMOTE_HOST 5d '' 2>/dev/null;echo -n "==ssh_multi_exec=end=10=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==");(echo -n "==ssh_multi_exec=begin=11=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==";LC_ALL=C echo; export CALC_TTY=`tty | sed -e "s/\/dev\///g"`; export CALC_HOST=`(w -hli 2>/dev/null || w -hl) | grep " $CALC_TTY " | awk '{print $3}'`; export SSH_HOST=`echo $SSH_CONNECTION | awk '{print $1}'`; if [ "$SSH_HOST" != "" ]; then export REMOTE_HOST=$SSH_HOST; else export REMOTE_HOST=$CALC_HOST; fi; echo; /scripts/cphulkdwhitelist $REMOTE_HOST '' 2>/dev/null;echo -n "==ssh_multi_exec=end=11=";echo -n "Whostmgr::Remote::YZvvlaAs";echo -n "Whostmgr::Remote::8xzqTwan==")" on remote host "source-ip" " [create_remote_root_transfer_session] version [1].
    0
  • cPanelMichael
    I also tried to disable iptables but no luck.

    Did you complete this on both servers during testing? Have you tried a manual SSH connection from the destination server "to" the source server to verify it works as expected? Thank you.
    0
  • prakashnplink
    I can successfully ssh in both server (from source to destination server and vice-versa). I can also transfer site with scp. I do not know the problem with transfer tool.
    0
  • cPanelMichael
    Hello :) Could you verify the version of cPanel installed on each server? Thank you.
    0
  • prakashnplink
    In both cpanel it's 11.50
    0

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