problem validating e-mail on mailchimp

Luiz Nascimento

• July 08, 2015 14:57

Hello everybody I need to register an e-mail on mailcamp but it's not working. For some reason I'm not beeing able to receive the e-mail with the validation code. How can I do to allow this e-mail to be recived? Can you help me to solve the problem?

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  LostNerd

  • July 09, 2015 13:16

  Hi, Are you able to use the "Track Delivery" function in cPanel to find out if the email has reached the server your website is hosted on? If you manage it, please post the output like so: (Obfuscate sensitive data!)
  Event: rejected User: -remote- Domain: Sender: info@domain.co.uk Sent Time: Jul 9, 2015 10:45:10 AM Sender Host: ***-***-***-***.domain.com.ar Sender IP: ***.***.***.*** Authentication: unauthorized Spam Score: 0 Recipient: email@domain.co.uk Delivery User: cpaneluser Delivery Domain: domain.co.uk Delivered To: Router: reject Transport: **rejected** Out Time: Jul 9, 2015 10:45:10 AM ID: 1ZD8OO-0007Q1-Be Delivery Host: ***-***-***-***.domain.com.ar Delivery IP: ***.***.***.*** Size: 0 bytes Result: No such person at this address.
  

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  Luiz Nascimento

  • July 09, 2015 14:12

  
  Evento: rejected Usu"rio: -remote- Dom"nio: Remetente: bounce-mc.us11_42393461.219725-niteroi=someusername@domain.atl[/EMAIL]121.domain2.net Hora do envio: 06/07/2015 17:07:17 Host do remetente: mail226.atl121.domain2.net Endere"o IP do remetente: 198.2.xxx.xx Autentica""o: unauthorized Pontua""o de spam: 0 Destinat"rio: niteroi@domain.com.br[/EMAIL] Usu"rio da entrega: cursoinglesdiret Dom"nio de entrega: domain.com.br Entregue a: Roteador: reject Transporte: **rejected** Tempo a expirar: 06/07/2015 17:07:17 ID: 1ZCCfj-000Di8-R1 Host de entrega: mail226.atl121.domain2.net Endere"o IP de entrega: 198.2.xxx.xxx Tamanho: 0 bytes Resultado: Mensagem bloqueada! Seu e-mail nao pode ser entregue por estar em lista negra ou por envio de SPAM!
  

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  LostNerd

  • July 10, 2015 13:19

  Although my knowledge of foreign languages is terrible, I can safely assume from that output that the email you are looking for was rejected due to it being marked as spam. If you have SpamAssassin switched on in cPanel, consider whitelisting that email address and trying again.

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  cPanelMichael

  • July 20, 2015 16:23

  Hello :) Do you have root access to this server? If not, you may want to report this issue to your web hosting provider to verify why it was blocked. You may also want to temporarily disable SpamAssasin or whitelist the specific "FROM" address to see if the issue persists. Thank you.

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