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Awstats not updating properly

danrussell
Hello, From past 3 months the Awstats of my domain is not updating properly. That means Number of visits Unique visitors and Pages are not getting updated properly. I have run below commands already: /scripts/runweblogs user /scripts/fixwebalizer /scripts/runstatsonce But still no luck. I already have an open Ticket # 6827555. Anybody can advice please?

Comments

4 comments

Date Votes
  • cPanelMichael
    Hello :) Have you reviewed the Apache domlogs for the domain name in the /usr/local/apache/domlogs directory to verify new data is populated? Note: It looks like our analysts are awaiting your root authentication details in the support ticket that you opened. Thank you.
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  • Philip R.
    Hello I am having a similar situation on one of our cpanel servers. After a specific update to version (11.50.0.23) on 7/9 none of my users awstats are updating system wide. This issue was brought to my attention this past week by one user. since then I have confirmed from multiple accounts that nobody's stats have updated since the stats for 7/8. I have ran /scripts/runweblogs user When I try running the webalizer for the user it just says logs are already being processed. /scripts/fixwebalizer I have tried kicking off "Process Statistics for User" from whm >> Statistics Software Configuration >> Process Statistics for User but this does not seem to help either. also I have checked the dom logs for the user (/usr/local/apache/domlogs/username/) and it is populated with content. (also I verified that the file was last changed today.) I have searched many threads for awstats issues and this appears to be the most recent. Thanks in advance for any suggestions! Philip R. **Update I forgot to mention that I have rebooted the server once since this was noticed in an effort to get things reset
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  • Philip R.
    Update on my status: The webalizer process must have finished, and taken a long time. Now that it has finished the Stats are updating again.
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  • cPanelMichael
    Update on my status: The webalizer process must have finished, and taken a long time. Now that it has finished the Stats are updating again.

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
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