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Updating cPanel license stuck

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13 comments

  • dalem
    kill off the cpkeyclt process and try to run it manually again run curl -L to verify cpanel can reach your server
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  • cPanelMichael
    Hello :) Do you notice any existing "cpkeyclt" processes running on the system? Thank you.
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  • clse945111
    Hi, there's no process cpkeyclt running after using pgrep cpkeyclt to check. Same thing happens when I run /usr/local/cpanel/cpkeyclt as well
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  • cPanelMichael
    What is output to /usr/local/cpanel/logs/license_log when the license failure occurs? Thank you.
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  • clse945111
    The log in there is very long, I'm just posting a bit of it (but it's just repeating anyway) Tue Jul 14 20:28:22 2015: License update failed for server 208.74.121.85 Tue Jul 14 20:28:22 2015: Trying server 208.74.125.19 Tue Jul 14 20:29:22 2015: Timed out while connecting to port 2089 Tue Jul 14 20:29:22 2015: Transition to SSL failed on 2089: SSL wants a read fir st Tue Jul 14 20:30:22 2015: Timed out while connecting to port 80 Tue Jul 14 20:30:22 2015: Transition to SSL failed on 80: SSL wants a read first Tue Jul 14 20:31:23 2015: Timed out while connecting to port 110 Tue Jul 14 20:31:23 2015: Transition to SSL failed on 110: SSL wants a read firs t Tue Jul 14 20:31:38 2015: Timed out while connecting to port 143 Tue Jul 14 20:32:38 2015: Timed out while connecting to port 25 Tue Jul 14 20:32:38 2015: Transition to SSL failed on 25: SSL wants a read first Tue Jul 14 20:32:53 2015: Timed out while connecting to port 23 Tue Jul 14 20:33:53 2015: Timed out while connecting to port 993 Tue Jul 14 20:33:53 2015: Transition to SSL failed on 993: SSL wants a read firs t Tue Jul 14 20:34:53 2015: Timed out while connecting to port 995 Tue Jul 14 20:34:53 2015: Transition to SSL failed on 995: SSL wants a read firs t Tue Jul 14 20:34:53 2015: License update failed for server 208.74.125.19 Tue Jul 14 20:34:53 2015: License update failed after trying 4 servers
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  • cPanelMichael
    Hello :) Check to make sure you have no firewall rules that could be filtering traffic to our license servers. If not, it's possible the license has been locked. You can open a support ticket so we can verify if that's the case. If you choose to do so, please post the ticket number here so we can update this thread with the outcome. Thank you.
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  • JaredQ
    Hi, Our server is hosted on wiredtree. After update WHM, when we logged in to WHM, it said "Your license could not be activated". 1. Checked with our IP, cPanel & WHM License Verification | cPanel Inc., it said its lic is active. 2. Run /usr/local/cpanel/cpkeyclt, it said "Timed out while connecting to port 995" and below is in /usr/local/cpanel/logs/license_log
    Wed Aug 19 11:57:15 2015: License Update Request Wed Aug 19 11:57:15 2015: Using full manual DNS resolution Wed Aug 19 11:57:15 2015: Trying server 208.74.121.85 Wed Aug 19 11:57:15 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:57:16 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:57:17 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:57:32 2015: Timed out while connecting to port 143 Wed Aug 19 11:57:32 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:57:47 2015: Timed out while connecting to port 23 Wed Aug 19 11:58:02 2015: Timed out while connecting to port 993 Wed Aug 19 11:58:17 2015: Timed out while connecting to port 995 Wed Aug 19 11:58:17 2015: License update failed for server 208.74.121.85 Wed Aug 19 11:58:17 2015: Trying server 208.74.125.19 Wed Aug 19 11:58:17 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:58:18 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:58:18 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:58:33 2015: Timed out while connecting to port 143 Wed Aug 19 11:58:33 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:58:48 2015: Timed out while connecting to port 23 Wed Aug 19 11:59:03 2015: Timed out while connecting to port 993 Wed Aug 19 11:59:18 2015: Timed out while connecting to port 995 Wed Aug 19 11:59:18 2015: License update failed for server 208.74.125.19 Wed Aug 19 11:59:18 2015: Trying server 208.74.121.82 Wed Aug 19 11:59:18 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:59:19 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:59:20 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:59:35 2015: Timed out while connecting to port 143 Wed Aug 19 11:59:35 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 11:59:50 2015: Timed out while connecting to port 23 Wed Aug 19 12:00:05 2015: Timed out while connecting to port 993 Wed Aug 19 12:00:20 2015: Timed out while connecting to port 995 Wed Aug 19 12:00:20 2015: License update failed for server 208.74.121.82 Wed Aug 19 12:00:20 2015: Trying server 208.74.121.86 Wed Aug 19 12:00:20 2015: Transition to SSL failed on 2089: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 12:00:21 2015: Transition to SSL failed on 80: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 12:00:21 2015: Transition to SSL failed on 110: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 12:00:36 2015: Timed out while connecting to port 143 Wed Aug 19 12:00:37 2015: Transition to SSL failed on 25: SSL connect attempt failed with unknown error error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithm error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed Wed Aug 19 12:00:52 2015: Timed out while connecting to port 23 Wed Aug 19 12:01:07 2015: Timed out while connecting to port 993 Wed Aug 19 12:01:22 2015: Timed out while connecting to port 995 Wed Aug 19 12:01:22 2015: License update failed for server 208.74.121.86 Wed Aug 19 12:01:22 2015: License update failed after trying 4 servers
    What can I do more? Thanks,
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  • hasnisyed
    I recently install cPanel on one of my VPS. it is the first time i am using cPanel and i really loved it but the issue i am facing at the moment is i tried to update cPanel through command line but this error shows to me and the license is still not updated Please Help /usr/local/cpanel/cpkeyclt /usr/local/cpanel/cpkeyclt: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or directory
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  • Infopro
    Mod Note: several threads merged here.
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  • hasnisyed
    I am facing this issue when i update my cpanel license key using command "/usr/local/cpanel/cpkeyclt" Here is the error message /usr/local/cpanel/cpkeyclt: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or directory
    Any help it will be greatly appreciated. Thank you
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  • cPanelMichael
    I am facing this issue when i update my cpanel license key using command "/usr/local/cpanel/cpkeyclt" Here is the error message Any help it will be greatly appreciated. Thank you

    Hello :) To update, this issue was addressed in a support ticket. The 32-bit version of the license check utility was installed on a 64-bit system and set to immutable. The immutable attribute was removed from the file and a cPanel update replaced the file with the correct version. Thank you.
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  • hasnisyed
    Hello :) To update, this issue was addressed in a support ticket. The 32-bit version of the license check utility was installed on a 64-bit system and set to immutable. The immutable attribute was removed from the file and a cPanel update replaced the file with the correct version. Thank you.

    That issue was fixed but now i am facing another issue which is this root@servercp [/usr/local/cpanel]# /usr/local/cpanel/cpkeyclt Cpanel::POSIX::Tiny object version 1.2 does not match $Cpanel::POSIX::Tiny::VERSION 1.1. Segmentation fault
    How to solve this
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  • cPanelMichael
    Does this issue persist after forcing a cPanel update via the "/scripts/upcp --force" command? Thank you.
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