Unable to connect: Connection refused at /usr/local/cpanel/Cpanel/HttpRequest.pm

diracuser

• August 03, 2015 03:00

I'm going to update my CPanel version from 11.48.4 to 11.50. By default in my server the automatic update is blocked so i'm going to check the options in Server Configuration --> Update Preferences So when I Click in Update Preferences i get the following error Unable to connect: Connection refused at /usr/local/cpanel/Cpanel/HttpRequest.pm line 988. A fatal error or timeout occurred while processing this directive. exit level [die] [pid=24957] (Unable to retrieve tier version info: No such file or directory) at /usr/local/cpanel/Cpanel/Logger.pm line 518. Cpanel::Logger::logger(Cpanel::Logger=HASH(0x49316e0), HASH(0x495d720)) called at /usr/local/cpanel/Cpanel/Logger.pm line 356 Cpanel::Logger::die(Cpanel::Logger=HASH(0x49316e0), "Unable to retrieve tier version info: No such file or directory") called at /usr/local/cpanel/Cpanel/Update.pm line 173 Cpanel::Update::get_remote_tiers_info(HASH(0x49a08c0)) called at whostmgr/bin/whostmgr2.pl line 1774 main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1213 Can you help me?

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  ModServ

  • August 03, 2015 08:40

  What's the output of these commands:
  df -h /usr/local/cpanel/cpanel -V cat /etc/cpupdate.conf
  

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  diracuser

  • August 03, 2015 08:46

  /usr/local/cpanel/cpanel -V --> 11.48.4 (bulid 4) cat /etc/cpupdate.conf : CPANEL=release RPMUP=daily SARULESUP=daily STAGING_DIR=/usr/local/cpanel UPDATES=manual

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  ModServ

  • August 03, 2015 08:53

  What about
  df -h
  

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  diracuser

  • August 03, 2015 08:56

  ds -h -->I have enough space: Filesystem Size Used Avail Use% Mounted on /dev/xxxx 335G 71G 248G 23% / And today when I click in EasyApache(Apache Update) option, It show the following message : "Making sure we have the latest files..." And it not load the options.. It isn't shown any error but it not load the option .. It's always loading .....

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  ModServ

  • August 03, 2015 08:58

  Yes, this issue happened to me in EasyApache and it was a slow connection from cPanel servers, so I've waited about 2 hours till retrieving the files!!! About cPanel update I guess you need to open a Support Ticket to them.

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  cPanelMichael

  • August 03, 2015 15:45

  Hello :) Could you verify if cPanel updates are still failing at this time when forcing a cPanel update via the "/scripts/upcp --force" command? Thank you.

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  diracuser

  • August 04, 2015 09:23

  Thanks, I solved the problem I had this file /etc/cpsources.conf so the support team suggest me to remove / rename this file, i did and the Update Preferences worked. Thanks!

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  cPanelMichael

  • August 04, 2015 17:43

  I'm happy to see the issue is now resolved. That file forces a specific mirror, so it's likely a bad mirror was defined in the file. Thank you for updating us with the outcome.

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