Can't access WHM

PatrickVeenstra

• August 03, 2015 11:38

I can't: access WHM as root at this moment I can: access FTP as root I can: access shell (with Putty) as root I have disabled cpHulk: /usr/local/cpanel/etc/init/stopcphulkd stop I have restarted my router to get a new IP.

• 

  cPanelMichael

  • August 03, 2015 16:53

  Hello :) Do you notice any specific error messages in /usr/local/cpanel/logs/login_log when attempting to access Web Host Manager? Thank you.

  0
• 

  PatrickVeenstra

  • August 03, 2015 17:49

  What's even worse is that after some time I'm unable to connect in any way to my server. That is, I can't even visit any page, and if I am connected (for example in Putty), it disconnects. The only way to get back in is by resetting my router. I just went to the end of login_log, and it says: "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user root (loadcpdata failed)

  0
• 

  PatrickVeenstra

  • August 03, 2015 17:54

  Your excellent support staff just solved the first log in issue (I deleted my browser history and accessed at 2083 instad of 2086), but I'm still locked out of my server after x time has passed.

  0
• 

  cPanelMichael

  • August 03, 2015 18:49

  That's correct, the message you provided indicates you were attempting to access cPanel instead of Web Host Manager. Is cPHulk enabled via "WHM Home >> Security Center >> cPHulk Brute Force Protection", and if so, is your IP address added to the whitelist? Documentation on cPHulk is found at:

  0

Please sign in to leave a comment.