Transfer tool rsync error code 20

GIANT_CRAB

• August 08, 2015 03:53

Hello everyone, I'm carrying out a major account transfer and every account was transferred except this one. It got stuck here and there's no way to cancel/abort it. I do not want to lose any data as well because the transfer took a very long time. The error is as follow:
Homedir Streaming Homedir from source server" receiving incremental file list "88 % " rsync streaming failed: The subprocess "/usr/bin/rsync" reported the "ENOTDIR" (20) error when it ended. The process was aborted because it reached the timeout. Trying again" receiving incremental file list rsync streaming failed: The subprocess "/usr/bin/rsync" reported the "ENOTDIR" (20) error when it ended. The process was aborted because it reached the timeout. Trying again" receiving incremental file list
Any help is appreciated.

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  cPanelMichael

  • August 11, 2015 18:44

  Hello :) Could you let us know the disk space usage for this account? Is it larger than the other accounts that were transferred? Thank you.

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  GIANT_CRAB

  • August 19, 2015 15:07

  Hi sorry, forgot to update this issue. Rsync timed-out but kept retrying non-stop, etc. It was resolved by the cPanel support team, please see ticket #6977553 for more details to what went wrong. Hopefully, there will be more checks that will be put into cPanel migration tool to make sure that this issue won't happen again, thanks! :)

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  cPanelMichael

  • August 19, 2015 15:57

  Hello :) To update, the transfer was hanging, and was manually killed to address the issue. There's a thread on how to do this at:

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