Problem INBOX IMAP with WIndows Live email

Aaaalex

• August 13, 2015 04:23

HI, first of all than you for all support you can give me. The issue if for all our Linux Cpanel Server (OS CLoudlinux) Problem is just with Windows Live email /IMAP (I tested with WInodows 7 and WIndows 10) +++++++++++++++++++++++++++ Root folder path = INBOX Check for new messages in all folders - Yes Store special folders on IMAP server - Yes Sent items path - Sent Drafts path - Drafts Deleted Items path - Trash Junk path - Junk +++++++++++++++++++++++++++ Windows Live Mail downloaded the following folders - and these settings have always worked perfectly with the exception of the Inbox.: Drafts Sent Junk Trash But dont downloaded INBOX. I experimented with the settings and tried deleting the Root folder path. WLMail downloaded the IBOX folder. This time, I was able to receive and send emails but WLMail does not save outgoing emails in the Sent folder. Furthermore, WLMail does not move deleted emails into the Trash folder. I seem to have 2 choices: [LIST]

Enter INBOX as the root folder path - and lose access to Inbox and all incoming messages OR

Leave the root folder blank - but lose the possibility to save sent messages in the Sent folder and deleted messages in the Trash folder. Is this a bug of Windows Live Mail? If so, you know if there is the solution to the problem? There is a workaround for cpanel server? Thnaks again to all community support. PS: I tryed to serach in the forum for the same issue but no info found... and sorry for my english as well...

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  cPanelMichael

  • August 13, 2015 14:59

  Hello :) Could you post a screenshot of what's configured under "Accounts >> Properties >> IMAP"? You can mark out any actual domain names. Thank you.

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  Aaaalex

  • August 13, 2015 17:05

  HI, thanks to you :) In attachment the screenshot. (As i sayed in the post if i delete "INBOX" then i can see the trash and sent :-( ) Thnaks again for support. Kind Regards, Alex

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  Aaaalex

  • August 13, 2015 17:07

  Sorry... ignore previous screen1 (i digited A in mistake while doing the screenshot), in this atachment correct screen1.jpg Thnaks again and sorry for my mistake...

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  cPanelMichael

  • August 27, 2015 19:05

  Could you verify if you are using Dovecot on this system as your mail server in "WHM >> Service Configuration >> Mailserver Selection"? Also, could you try using a third-party email client such as Thunderbird to see if you experience the same results? Thank you.

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