ERR_TOO_MANY_REDIRECTS roundcube

Bersman

• August 16, 2015 06:46

Two days ago mysql crashed for some reasons and the roundcube DB was corrupt. I fixed that (everything looks fine in PhpMyAdmin). But after that everybody gets an ERR_TOO_MANY_REDIRECTS error in their browser. I already did an /usr/local/cpanel/bin/update-roundcube --force on command line. That won't solve the problem. Removed everything in " /usr/local/cpanel/base/3rdparty/roundcube" and did an update-roundcube --force. Restarted apache2. So, im a bit stuck. Any suggestions?

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  cPanelMichael

  • August 17, 2015 14:01

  Hello :) Do you receive this error message only when accessing Roundcube, or does it happen with Horde and SquirrelMail as well? Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens? Thank you.

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  Bersman

  • August 18, 2015 06:26

  Only with roundcube. No errors in the when I tail -f it and go to roundcube. In the acces_log I see 21 times the following try: (removed privacy info)
  ***.***.***.*** proxy ****%40***** [08/18/2015:06:30:00 -0000] "GET /cpsess5******/3rdparty/roundcube/?_task=mail HTTP/1.1" 302 0 "


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  cPanelMichael

  • August 18, 2015 17:27

  Does forcing a cPanel update via the "/scripts/upcp --force" command make a difference? Thank you.

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  Bersman

  • August 18, 2015 18:16

  No, unfortunately not.

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  cPanelMichael

  • August 26, 2015 19:46

  Is there any output to the logs in the /var/cpanel/roundcube/log directory? Also, to confirm, have you ensured that you cleared all browser cache before loading webmail? Thank you.

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