Forbidden Message

ramorse

• August 19, 2015 12:02

I'm in the process of moving a bunch of accounts from one server to another. All has gone well, except for one. For all other sites the .htaccess file had the redirect line written to it, so while dns was propagating visitors would get the redirect message (changed servers). For this one, however, I am getting a Forbidden message with the detail: You don't have permission to access / on this server. Server unable to read htaccess file, denying access to be safe The .htaccess file on both the old and new servers have permissions of 644.

• 

  ramorse

  • August 19, 2015 17:21

  I should add that the Transfer Tool page is still at Restore 24%. And has been there for quite some time. It's just that in monitoring transfers before, I always got the default "Site has moved" page that is added to the old server's .htaccess file. However, that line is not in the old server's .htaccess file for that account.

  0
• 

  cPanelMichael

  • August 19, 2015 17:22

  Hello :) What's the specific error message you see in /usr/local/apache/logs/error_log when this happens? Thank you.

  0
• 

  ramorse

  • August 19, 2015 17:30

  [core:crit] [pid 3966] (13)Permission denied: [client 94.228.34.203:55787] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/username/public_html/' is executable

  0
• 

  ramorse

  • August 19, 2015 17:38

  I have compared permissions on the home directory of this user along with the .htaccess file of this user with those of other user accounts and am not seeing a difference. That's why I am puzzled.

  0
• 

  cPanelMichael

  • August 19, 2015 18:04

  New I have compared permissions on the home directory of this user along with the .htaccess file of this user with those of other user accounts and am not seeing a difference. That's why I am puzzled.

  
  What are the permissions and ownership values for the account's public_html directory? Thank you.

  0
• 

  ramorse

  • August 19, 2015 18:10

  Permissions: drwxr-x--- Owner: username:username Same as all the other accounts.

  0
• 

  ramorse

  • August 19, 2015 18:19

  BTW, Transfer Tool page on new server has been stuck on Restore at 24% for hours now. Also, if I go to /usr/local/cpanel/bin/view_transfer There is no view_transfer directory.

  0
• 

  cPanelMichael

  • August 19, 2015 19:53

  Owner: username:username

  
  Which PHP handler is in-use on this server? Are you using Mod_Ruid2? Note the default ownership value for the public_html directory is "username:nobody" (depending on Mod_Ruid2 usage).

  BTW, Transfer Tool page on new server has been stuck on Restore at 24% for hours now. Also, if I go to /usr/local/cpanel/bin/view_transfer There is no view_transfer directory.

  
  The "/usr/local/cpanel/bin/view_transfer" location is a file as opposed to a directory. EX:
  /usr/local/cpanel/bin/view_transfer DHGfWHNIu8STwNfZ3ywIOLLSGiCQtS
  Thank you.

  0
• 

  ramorse

  • August 19, 2015 20:04

  Not using Mod_Ruid. All other accounts are username:username and work fine. OK. found the file. thanks for clearing that up. I have, btw, submitted a support ticket.

  0
• 

  cPanelMichael

  • August 19, 2015 20:05

  Not using Mod_Ruid. All other accounts are username:username and work fine. OK. found the file. thanks for clearing that up. I have, btw, submitted a support ticket.

  
  Could you post the ticket number here so we can update this thread with the outcome? Thank you.

  0
• 

  ramorse

  • August 19, 2015 20:13

  Ticket ID# 7029525

  0
• 

  cPanelMichael

  • September 11, 2015 03:45

  Hello :) To update, the issue no longer occurred after some missing/incomplete files were transferred over. Thank you.

  0

Please sign in to leave a comment.