Large emails sent staying in client's outbox

dlsweb

• August 21, 2015 16:47

Problem-Any emails we send around 9 megs or more get hung up and repeat until we go in the outbox and delete. That applies to emails between ourselves and to outsiders. Do you know why? We have not had this problem in the past and just started in the last couple of months. Does anyone have a clue as to what the problem may be? Thanks

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  Infopro

  • August 21, 2015 22:50

  Too big of an email probably. What happens when you send a 1 MB file?

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  dlsweb

  • August 22, 2015 11:22

  There is no problem with an email with a 1mb attachment

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  Infopro

  • August 22, 2015 11:40

  You might want to link to the file instead of attaching it. This isn't an issue with your cPanel, it's an issue with the size of the attachment.

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  dlsweb

  • August 22, 2015 11:44

  I appreciate your reply, but noting "it's an issue with the size of the attachment", I was hoping someone could help with how to correct this issue tks

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  cPanelMichael

  • August 31, 2015 16:11

  Hello :) The "message_size_limit" value is configured via the "Add additional configuration setting" button in: "WHM Home " Service Configuration " Exim Configuration Manager " Advanced Editor" The default is 50M per message, so the issue you described could happen due to a limitation of your local email client. Do you notice any error messages in /var/log/exim_mainlog or /var/log/exim_rejectlog when the message fails to send out? Thank you.

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