problem with mysql on restored process from cpmove file

urgido

• August 22, 2015 15:53

When an account is restored completely from WHM as root mysql service becomes inactive. I found many sites had problems connecting to mysql including my WHMCS system. This error only occurs when WHM is preparing to restore the backup cpmove. It's a normal issue? Anybody can confirm this as same problem?

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  24x7server

  • August 24, 2015 06:04

  Hello, Do you notice any specific error messages while restoring your account backup ? Please update here that logs, so that we can check it and assist you on this.

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  urgido

  • August 24, 2015 06:57

  Thanks for your reply. You can perform this by yourself. Replicate these steps: 1.- Restore an account from WHM as root. 2.- In the restoring process, visit any website using mysql (you'll see connection problems to database) what log do you want?

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  Infopro

  • August 24, 2015 09:18

  While the site is being restored there may be issues, yes.

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  urgido

  • August 26, 2015 04:59

  Inclusive if the account with issues is not the restored? I restored aaa.com but bbb.com have mysql problems

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  Suvrodeb

  • August 26, 2015 14:20

  this is my same problem. please solve the problem.

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  urgido

  • August 28, 2015 08:13

  Yeah!, this appears as a bug.

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  cPanelMichael

  • September 02, 2015 19:36

  Hello :) What's the output to /var/lib/mysql/$hostname.err when this happens? Thank you.

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  urgido

  • September 04, 2015 05:08

  My log is very large and I don't have the exact day of this issue. But if you want, you can try by yourself. If this occurs again I will update this thread

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  cPanelMichael

  • September 04, 2015 13:57

  You can review /var/cpanel/accounting.log to determine when an account was created, and then search around that time in /var/lib/mysql/$hostname.err since you mentioned the issue happens when an account is in the process of restoring. Thank you.

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