CPanel Users transfer, but don't show up in WHM

Tony Dobbs

• August 26, 2015 19:23

I'm having an unusual issue with WHM. I experienced issues with a server that is currently running WHM, so I setup a new one and used the transfer tool to migrate accounts over. For some reason several accounts transferred successfully, but do not show up in the 'list accounts' section of WHM. I cannot figure out what these accounts have in common as this is a very basic setup that is only running a few personal accounts. Any thoughts on what could be the issue here?

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  24x7server

  • August 27, 2015 12:11

  Hello, Do you notice any specific error messages while migrating your account ? I will suggest you please login your new server and check your user in /var/cpanel/users directory and try to execute following command on your server to update /etc/userdomains entries from /var/cpanel/users
  /scripts/updateuserdomains
  

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  cPanelMichael

  • September 02, 2015 17:59

  For some reason several accounts transferred successfully, but do not show up in the 'list accounts' section of WHM.

  
  Hello :) Are you signed into WHM as the "root" user? Do the accounts exist in the /home directory? Thank you.

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