The system detected an error during the cPanel & WHM version change from 11.50.0.29 to 11.50.0.30
I am new to all this and could use some help. We got this emailed to us today. HELP!
The system detected an error during the cPanel & WHM version change from "11.50.0.29" to "11.50.0.30" which prevented updatenow from completing normally.
Please review the attached log for further details.
[2015-08-28 02:53:37 -0500] Retrieving and staging /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/hulk-unban-ip.bz2
[2015-08-28 03:00:58 -0500] Set permissions on /usr/local/cpanel/bin/hulk-unban-ip-cpanelsync to 0700
[2015-08-28 03:00:58 -0500] Retrieving and staging /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/whostmgr/bin/partial.bz2
[2015-08-28 03:09:46 -0500] Set permissions on /usr/local/cpanel/whostmgr/bin/partial-cpanelsync to 0700
[2015-08-28 03:09:46 -0500] Retrieving and staging /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/var/api_spec/whm_v1.dist.json.bz2
[2015-08-28 03:09:47 -0500] Retrieving and staging /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/admin/Cpanel/domain.bz2
[2015-08-28 03:12:47 -0500] Using mirror '216.246.55.158' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:12:53 -0500] Retrying download of /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/admin/Cpanel/domain.bz2 (attempt 2/5): timeout
[2015-08-28 03:13:41 -0500] Using mirror '67.222.0.10' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:16:18 -0500] Using mirror '76.76.26.254' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:16:18 -0500] Retrying download of /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/admin/Cpanel/domain.bz2 (attempt 3/5): httpupdate.cpanel.net did not have any working mirrors. Please check your internet connection or dns server. at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 36123, <$__ANONIO__> line 2.
[2015-08-28 03:19:09 -0500] Using mirror '208.74.121.39' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:21:52 -0500] Using mirror '52.3.172.183' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:23:58 -0500] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:24:00 -0500] Retrying download of /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/admin/Cpanel/domain.bz2 (attempt 4/5): Died at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 36919.
[2015-08-28 03:24:30 -0500] Using mirror '206.130.99.76' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:26:55 -0500] Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:26:55 -0500] Retrying download of /cpanelsync/11.50.0.30/binaries/linux-c5-x86_64/bin/admin/Cpanel/domain.bz2 (attempt 5/5): httpupdate.cpanel.net did not have any working mirrors. Please check your internet connection or dns server. at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 36123, <$__ANONIO__> line 2.
[2015-08-28 03:30:12 -0500] Using mirror '69.72.212.10' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:31:18 -0500] Using mirror '159.253.142.50' for host 'httpupdate.cpanel.net'.
[2015-08-28 03:31:23 -0500] The Administrator will be notified to review this output when this script completes
=> Log closed Fri Aug 28 03:31:23 2015[2015-08-28 03:31:24 -0500] E Sync child 31215 exited with signal: 0 and code: 12
[2015-08-28 03:31:24 -0500] The Administrator will be notified to review this output when this script completes
=> Log closed Fri Aug 28 03:31:24 2015
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Hello :) Does the /etc/cpsources.conf file exist on this system? If not, does the issue persist when trying another update? Thank you. 0 -
I got the same email, except the closing log line says E sync 16387 on my message. I just checked via ssh and there is no /etc/cpsources.conf file -- so I clicked Update to Latest Version and the update worked this time. Thanks much cPanelMichael 0 -
It's likely there was a temporary mirror issue at the time of the update. I'm happy to see the issue is now resolved. Thank you. 0
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