Email is weird after Squarespace transition

Michael D

• September 18, 2015 18:25

Hello all, I am having some odd email issues ever since i transferred my website to use my squarespace page. Prior to this transfer, everything was working great. Doesn't make sense as all that should have changed is the A record for my website along with a couple additions. Email was set up through cpanel and is myname@website.com. Spamassasin was always on and i tried disabling it for a bit to see if anything changed but it did not. It is enabled again. Here's whats going on: I am still getting some emails, but not all. I can still send emails I am getting a TON of spam all of a sudden My connection to gmail account also isn't working anymore. DNS settings are: - website.com A record =squarespace ip - www.website.com CNAME = funky squarespace domain - mail.mywebsite.com = my original ip - website.com txt - same as before - ftp, cpanel, whm, webmail, webdisk, autoconfig, autodiscover, and a couple of subdomains are all still old ip - squarespace had me change the original website ip A record as mentioned above but also added three additional A records, does this make sense? MX Entry Settings: - Local mail exchanger - destination is mail.website.com Hope this is enough detail to get some sort of feedback. Thank you for your help!

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  Renjith C R

  • September 20, 2015 05:06

  Hello, Can you see any dns errors related to your domain at

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  Michael D

  • September 20, 2015 18:11

  Interesting site! Yeah there are a couple errors Different subnets WARNING: Not all of your nameservers are in different subnets Different autonomous systems WARNING: Single point of failure SOA EXPIRE Your SOA EXPIRE number is: 3600000. That is NOT OK

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  cPanelMichael

  • September 21, 2015 05:36

  Hello :) Those warning messages should not prevent you from receiving email. Do you know the email address of one of the emails that did not reach your inbox? If so, search /var/log/exim_mainlog for this address to see if it ever reached the server. EX:
  exigrep user@domain /var/log/exim_mainlog
  Thank you.

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  Michael D

  • September 21, 2015 17:28

  Thanks for the help! I have let her know (the website admin) and she will be on the lookout for an email address that should have come through and i will check it out. She updated the issues she is having: "I am not getting all of my inbound emails. There is also a 5 minute delay from the entry of the [form] on the site. There are people that are saying that they are not receiving my emails and that they are not in their spam box either. It is random but gmail accounts tend to go through 90% of the time. Seems like the first time i send an email to a new email address it doesn't work. If it's a reply it's 50/50. Still a ton of spam"

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  cPanelMichael

  • September 21, 2015 17:43

  Feel free to update us with the outcome after you have a chance to search for such an email address in the referenced log file. Thank you.

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