cronjobs aren't being added

uadm

• September 30, 2015 15:58

on one of our server cronjobs are not being added. Users go to cpanel -> cron jobs add the time and command and press add new cronjob. It sais cronjob is added but then we don't see the job in the cron list of cpanel and nither on the server in /var/spool/cron/USER This is happening to all users.

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  uadm

  • September 30, 2015 21:10

  a little bit more info: shell is /usr/local/cpanel/bin/noshell there's no cron also in ~user/.cagefs/var/spool/cron

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  Jcats

  • September 30, 2015 22:59

  
  # tail - f /usr/local/cpanel/logs/error_log
  Run that, try adding a new cron and see if there is any output.

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  uadm

  • October 01, 2015 04:04

  
  # tail - f /usr/local/cpanel/logs/error_log
  Run that, try adding a new cron and see if there is any output.

  
  Doesn't give any output or error.

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  Jcats

  • October 01, 2015 05:55

  Does it work if you disable cagefs

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  uadm

  • October 01, 2015 05:57

  Does it work if you disable cagefs

  
  no. we tried but doesn't work.

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  cPanelMichael

  • October 05, 2015 14:49

  Hello :) You can try running the following command:
  cagefsctl "force-update
  Also, are any of the accounts assigned shell access or jailed shell access? Thank you.

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  uadm

  • October 05, 2015 14:55

  running cafefsctl --force-update didn't help. all the users have /usr/local/cpanel/bin/noshell

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  cPanelMichael

  • October 05, 2015 22:54

  If you assign one user jailed shell access, and then revert it back to no shell, does the issue continue? Thank you.

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  uadm

  • October 06, 2015 07:58

  changing to jailshell -> trying to add cron = doesn't work reverting to noshell -> trying to add cron = doesn't work

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  cPanelMichael

  • October 06, 2015 14:21

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  uadm

  • October 06, 2015 14:30

  ticket 7229695

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  cPanelMichael

  • October 28, 2015 00:07

  To update, internal case CPANEL-389 addresses an issue where if an account is set to "Jailshell" or "NoShell" in WHM, you are not able to create a cron job for that user. The workaround is to manually create the touch file for the account username in the /var/spool/cron/ directory. Thank you.

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