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Some icons missing after upgrade to 11.52

snewton
After upgrading to 11.52, I found that the following icons are missing in Paper Lantern: All CloudFlare icons In Software: Softaculous Auto Installer Select PHP Version I've tried running: /scripts/upcp --force /usr/local/cpanel/bin/rebuild_sprites I've also tried reinstalling CloudFlare and Softaculous as well. No luck :( Anyone else having this issue?

Comments

25 comments

Date Votes
  • Infopro
    Yes. Those are 3rd party scripts that get updated when the 3rd party that owns them updates things on their end to work with cPanel.
    0
  • cPanelMichael
    I've also tried reinstalling CloudFlare and Softaculous as well.

    Hello :) What method did you use to reinstall those applications? For instance, CloudFlare offers installation instructions at: cloudflare/CloudFlare-CPanel " GitHub You may want to try uninstalling and installing the applications to see if that makes a difference, or consult with the providers of these applications. Thank you.
    0
  • MediaServe
    What exactly is this issue here? I have several third party add ons with missing icons in paper lantern now. The third party plugins that have no icons are: cPremote Backup Management Auto install SSL (from thesslstore.com) Select PHP Version (from CloudLinux) Site Builder (from Site.pro) Softaculous Apps Installer Is there something the vendors of these plugins are required to change to be compatible with the late paper lantern?
    0
  • wintech2003
    Same here. Pretty much whatever custom Plugin I have installed, is missing it's icons after upgrading to v11.52 [LIST]
  • CloudFlare
  • Softaculous
  • CloudLinux's "Select PHP Version"
  • SpamExperts
  • Remote MX Wizard I've tried to reinstall the CloudFlare plugin and found the following errors:
    info [install_plugin] Installing to paper_lantern warn [install_plugin] An error occoured will loading the theme DynamicUI: The configuration entry with "id" of "lverubysel" lacks the required parameter "name". info [install_plugin] Running sprite_generator warn [install_plugin] sprite_generator returned a non-zero exit code, your icon may or may not appear.
    and
    The configuration entry with "id" of "lverubysel" lacks the required parameter "name". at /usr/local/cpanel/Cpanel/Exception.pm line 151. Cpanel::Exception::new("Cpanel::Exception::MissingParameter", "The configuration entry with \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} of \x{e2}\x{80}\x{9c}[_2]\x{e2}\x{80}\x{9d} lacks t"..., ARRAY(0x17de098)) called at /usr/local/cpanel/Cpanel/Exception.pm line 57 Cpanel::Exception::create("MissingParameter", "The configuration entry with \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} of \x{e2}\x{80}\x{9c}[_2]\x{e2}\x{80}\x{9d} lacks t"..., ARRAY(0x17de098)) called at /usr/local/cpanel/Cpanel/Themes/Assets/Base.pm line 44 Cpanel::Themes::Assets::Base::new("Cpanel::Themes::Assets::Link", "icon", "/usr/local/cpanel/base/frontend/paper_lantern/styled/basic/ic"..., "id", "lverubysel") called at /usr/local/cpanel/Cpanel/Themes/Serializer/DynamicUI.pm line 194 Cpanel::Themes::Serializer::DynamicUI::_dui2link(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460), HASH(0x179f610)) called at /usr/local/cpanel/Cpanel/Themes/Serializer/DynamicUI.pm line 62 Cpanel::Themes::Serializer::DynamicUI::build_data_tables(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460)) called at /usr/local/cpanel/Cpanel/Themes/Serializer/Base.pm line 88 Cpanel::Themes::Serializer::Base::links(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460)) called at /usr/local/cpanel/bin/sprite_generator line 170 Cpanel::Bin::SpriteGenerator::_run_new_sprite_generator(HASH(0x9cd380)) called at /usr/local/cpanel/bin/sprite_generator line 118 Cpanel::Bin::SpriteGenerator::run(1444873713) called at /usr/local/cpanel/bin/sprite_generator line 9
    Above icons work fine on servers that haven't been upgraded to v11.52 yet. Regards, - G.
    • 0
  • cPanelMichael
    Hello :) Internal case CPANEL-2007 is open to address the issue where third-party icons are missing from the Paper Lantern theme after updating to cPanel version 11.52. This is discussed in the following thread: Is sprite_generator broken in cPanel 11.52? Thank you.
    0
  • CBG
    Hi, We are missing the below icons and running cPanel 11.52.0 (Build 17) R1Soft, Installatron and Select PHP Version (CloudLinux)
    0
  • elialum
    This was already reported by us to cPanel (CASE-800), 4 months ago when version 11.52 was still on EDGE. We are keep getting responses that they can't find / replicate the problem (we are still getting same response...) :(
    0
  • Infopro
    This was already reported by us to cPanel (CASE-800), 4 months ago when version 11.52 was still on EDGE. We are keep getting responses that they can't find / replicate the problem (we are still getting same response...) :(

    That case (CASE-800) is for a custom plugin, and not related to CASE-2007, AFAIK.
    0
  • elialum
    True, we reported this for our "BackupManager" plugin. But Icons from these plugins as well are not working - (as reported by @wintech2003) [LIST]
  • CloudFlare
  • Softaculous
  • CloudLinux's "Select PHP Version"
  • SpamExperts
  • Remote MX Wizardd ..these are also custom plugins, AFAIK. So as it looks, all custom plugins cannot generate icons (SPRITE) on registration, perhaps (not verified yet) only on CloudLinux systems. Eli.
    • 0
  • Infopro
    From the recent Softaculous updates notes: 5) [Bug Fix] : Due to a recent upgrade in cPanel's paper_lantern theme, Softaculous was not working properly in Native UI. This has been fixed now.
    I can confirm that in 11.52.0 (build 17) I have Softaculous and CloudFlare icons working as expected as of this morning. That's not to say that CASE-2007 is resolved, it's not.
    0
  • elialum
    cPanel 11.52.0 (build 17) with CloudLinux - No Icons for softaculous (v4.6.7) - No icons for cloudflare - No icons for Jetserver BackupManager All are working well on a non-cloudlinux server (just verified).
    0
  • urgido
    any updated?
    0
  • hostdog.gr
    Our workaround for this ( The configuration entry with "id" of "lverubysel" lacks the required parameter "name". ) error during /usr/local/cpanel/bin/sprite_generator Was to disable via WHM LVE management the following options: Hide Ruby App in web-interface Hide Python App in web-interface Then run again: /usr/local/cpanel/bin/sprite_generator which produced no errors, then you can re-hide Ruby/Python App if you wish.
    0
  • amin alnasra
    Our workaround for this ( The configuration entry with "id" of "lverubysel" lacks the required parameter "name". ) error during /usr/local/cpanel/bin/sprite_generator Was to disable via WHM LVE management the following options: Hide Ruby App in web-interface Hide Python App in web-interface Then run again: /usr/local/cpanel/bin/sprite_generator which produced no errors, then you can re-hide Ruby/Python App if you wish.

    Thank you it works for me <3
    0
  • cPanelMichael
    New any updated?

    A resolution associated with case CPANEL-2007 is scheduled for inclusion with a future version of cPanel version 11.52, however there's no specific time frame available at this time. You can monitor our change log for this case number: 11.52 Change Log - Documentation - cPanel Documentation Thank you.
    0
  • ChadTaylor
    Pretty much I am facing same issue as well, Tried some methods but still no Luck :( Is their any option we can take help from Live support? If yes Please share. Regards - Removed -
    0
  • CBG
    hostdog.gr workaround worked for me.
    0
  • cPanelMichael
    Hello :) A resolution is included with cPanel version 11.52.0.21: Fixed case CPANEL-2007: Handle "skipobj" lines in the dynamicui files. Feel free to let us know if the issue persists after updating cPanel. Thank you.
    0
  • 4u123
    Exactly the same problem on version 54 now. All those same icons missing from paper lantern.
    0
  • cPanelMichael
    Exactly the same problem on version 54 now. All those same icons missing from paper lantern.

    Could you verify if you are using Cloud Linux? They recently released a bug fix: Beta: LVEManager updated LVEMAN-543 - fix DynamicUI configuration bug with LVE Manager Thank you.
    0
  • newjustice
    How about r1soft icon? I run WHM 54.0 (build 15) and r1soft icon is missing, how can we add this option in the new theme ?
    0
  • Infopro
    You'd need to speak with R1soft and let them know their icon is missing in your cPanel so they can update their code.
    0
  • wired420
    This is getting really annoying that this is re-broken in every new release. How about you all grab an idea and stick with it, instead of changing the same code over and over. Or you know. Keep it off the RELEASE and STABLE versions until it works. We purposefully use stable and get nothing but bugs lately, then come here and watch you pass off the blame as if it's some other companies fault when you made no one aware the change was coming. cPanel used to do business better than this and is why I've stuck around instead of moving to free or cheaper products. If you keep breaking STABLE releases I'm going to move along after 10+ years of loyalty.
    0
  • wired420
    BTW. The cloudlinux icons can be fixed by simply copying the files to the right location and rebuilding sprites.
    cp /usr/local/cpanel/base/frontend/x3/branding/enduserlve.png /usr/local/cpanel/base/frontend/{yourtheme}/styled/basic/icons/ /usr/local/cpanel/bin/sprite_generator --theme {yourtheme}
    Replace {yourtheme} with the name of the theme you want to fix. For example if you wanted to fix the paper lantern theme (We use a custom one), you'd replace "{yourtheme}" with "paper_lantern". I'd assume you could do the same with other plugins if you find the correct file to copy. All the other plugins we have issues with are our own. It's getting really annoying having to fix by hand or remember to run a post install script to fix this on every new server.
    0
  • cPanelMichael
    Hello :) The changes to requirements for Paper Lantern plugins are documented in the cPanel 54 release notes: 54 Release Notes - Documentation - cPanel Documentation In particular, this change is one that requires developers to update their plugins: jQuery requirements for custom interfaces In cPanel & WHM version 54, we reduced the cPanel interface's jQuery needs to use only one version of jQuery, and modified the way in which the cPanel interface loads jQuery. Due to these changes, third-party developers must update their custom interface code to handle jQuery properly. For more information, read our cPanel & WHM Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation Another useful tool for plugin develops is the Edge-Users mailing list, where discussions of changes in new/development versions of cPanel are discussed: Edge-Users Info Page Thank you.
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