chkservd alerting on services I don't have.

Moses Moore

• October 15, 2015 08:48

Got an alert from cPanel today that "The server has 12 unmonitored services". Ran ` whmapi1 enable_monitor_all_enabled_services` as instructed. Now cPanel is sending me alerts that service 'pop' has status 'failed'. But I don't have any 'pop' service, and in "Home "Service Configuration "Mailserver Selection" I set "Mail Server" to "Disabled" months ago. So there is supposed to be no 'pop' service running, but chkservd is sending me messages every five minutes saying I'm missing something I shouldn't have! Why is cPanel sending me alerts for something that I'm not supposed to have? How can I tell chkservd to stop sending me alerts for this, without turning off chkservd completely?

• 

  Infopro

  • October 15, 2015 14:21

  In your WHM you'll find the services area here: WHM "Service Configuration "Service Manager

  0
• 

  Moses Moore

  • October 15, 2015 14:40

  Found it. Thanks. Weird that I can disable pop3 & imap in "Home "Service Configuration "Mailserver Selection" but it is still enabled in "WHM "Service Configuration "Service Manager" and vice-versa.

  0
• 

  cPanelMichael

  • October 15, 2015 15:43

  Hello :) This issue should be addressed in cPanel version 11.52 per the 11.52 change log: Fixed case CPANEL-585: Service Manager (WHM): imap/pop are not available when Mailserver is disabled. Could you confirm that you are not yet on cPanel version 11.52? Thank you.

  0
• 

  Moses Moore

  • October 15, 2015 15:46

  [LIST]

  CENTOS 6.7 x86_64 virtuozzo " hive [LIST]

  WHM 11.52.0 (build 15)

  0
• 

  cPanelMichael

  • October 15, 2015 16:00

  I'm having trouble reproducing this issue. If you browse to "WHM >> Mailserver Selection", enable the mail server, and then disable it again, does the issue repeat itself? For instance, which specific steps can I take to reproduce this issue on a test machine? Thank you.

  0
• 

  Moses Moore

  • October 15, 2015 16:18

  Home "Service Configuration "Mailserver Selection . currently set to "Disabled" Home "Service Configuration "Service Manager > "Deselect a service to disable it." Dovecot IMAP has no checkmarks Dovecot POP has no checkmarks Home "Service Configuration "Mailserver Selection . changed it to Dovecot (the only options are Dovecot and Disabled) Home "Service Configuration "Service Manager > "Deselect a service to disable it." Dovecot IMAP has checkmarks for "Enabled" and "Monitor" Dovecot POP has no checkmarks Home "Service Configuration "Mailserver Selection . changed it to "Disabled" Home "Service Configuration "Service Manager > "Deselect a service to disable it." There are no rows for Dovecot IMAP nor Dovecot POP. I think the problem happened when upgrading from an earlier version of cPanel. Perhaps a previous version of WHM or the upgrade script assumed that everyone has a Mailserver other than "Disabled."

  0
• 

  cPanelMichael

  • October 27, 2015 13:01

  I think the problem happened when upgrading from an earlier version of cPanel. Perhaps a previous version of WHM or the upgrade script assumed that everyone has a Mailserver other than "Disabled."

  
  Hello :) An additional case, CPANEL-770, ensures IMAP/POP properly reflect the "disabled" status when disabled via "Service Manager". Thank you.

  0

Please sign in to leave a comment.