Backup Error

Paulo Cesar

• October 16, 2015 08:58

Hi friends! I have a problem with my backup. I use NFS to backup my files and always worked well, but, today i received an email that said:
The system failed to set permissions on "/backup" to "0711" because of an error: Opera""o n"o permitida at /usr/local/cpanel/Cpanel/Exception.pm line 151. Cpanel::Exception::new("Cpanel::Exception::IO::ChmodError", HASH(0x1d7d110)) called at /usr/local/cpanel/Cpanel/Exception.pm line 57 Cpanel::Exception::create("IO::ChmodError", HASH(0x1d7d110)) called at /usr/local/cpanel/Cpanel/Autodie.pm line 425 Cpanel::Autodie::chmod(457, "/backup") called at /usr/local/cpanel/bin/backup line 863 bin::backup::_mkdir_set_mode("/backup", 457) called at /usr/local/cpanel/bin/backup line 853 bin::backup::setup_backup_directories("/backup") called at /usr/local/cpanel/bin/backup line 298 bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 101 [2015-10-16 02:00:02 -0300] info [Autodie] Final state is Backup::Failure (0)
Apparently Cpanel is trying to change the permissions of my dir. Someone can help me? Thanks!

• 

  marketrends.net

  • October 18, 2015 03:31

  I've received the same error, any way to turn off the chmoding? Adding "no_root_squash" to the nfs share fixed my issue, but I was trying to avoid having to do that. Would love to hear if there's a different solution. Thanks,

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  cPanelMichael

  • October 22, 2015 16:56

  Hello :) Internal case CPANEL-2066 is open to address an issue where backup generations fail on cPanel version 11.52 if the attempt to update permissions on the backup directory fails. There's currently no specific time frame available on a resolution, but you can monitor our change log for this case number at: 11.52 Change Log - Documentation - cPanel Documentation Thank you.

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  ilanh

  • November 03, 2015 13:16

  Hi all, In our case a simple workaround did the trick, we have an NFS share for backup purposes and received the same error message regarding chmod 0711 to mounted folder. create a subdir inside the mounted folder and move all existing backup directories into it. mkdir /backup/mountedfolder/newsubdir cd /backup/mountedfolder/newsubdir mv ../monthly . mv ../weekly . mv ../2015* . verify that: chmod 0711 /backup/mountedfolder/newsubdir works ok and then change backup configuration in WHM to the new subdir. you can force run a backup by running: /usr/local/cpanel/bin/backup --force let me know if it helped you

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  cPanelMichael

  • November 04, 2015 15:52

  I am happy to see you were able to implement a suitable workaround. To update, there's currently no time frame to provide for a resolution to this issue. Thank you.

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  cPanelMichael

  • November 17, 2015 16:01

  To update, the development on the resolution is complete and is expected for inclusion with cPanel version 11.52.1.2 (not yet released). Note you might see a newer version number when the update is pushed out. Please feel free to monitor our

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