cPanel version change from 11.50.2.2 to failed during updatenow

I get error reports by email since 3 days about a cPanel update that fails - always the same error:


[2015-10-16 00:54:55 +0000]   Detected version '11.50.2.2' from version file.
[2015-10-16 00:54:55 +0000]   Running version '11.50.2.2' of updatenow.
[2015-10-16 00:54:55 +0000]   --force passed on command line. Upgrade will disregard update config settings.
[2015-10-16 00:54:55 +0000]   Using mirror '208.109.109.239' for host 'httpupdate.cpanel.net'.
[2015-10-16 00:54:55 +0000] ***** FATAL: Unable to retrieve tier version info: Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.asc'.
[2015-10-16 00:54:55 +0000]   The Administrator will be notified to review this output when this script completes
=> Log closed Fri Oct 16 00:54:55 2015
[2015-10-16 00:54:55 +0000]   17% complete
[2015-10-16 00:54:55 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1444956891.log --force` failed, exited with code 255 (signal = 0)
=> Log closed Fri Oct 16 00:54:58 2015

This happened on Oct 14, Oct 15, Oct 16. I've tried manually running /scripts/upcp --force, same result. If I do a wget on the url that fails, the content displays just fine. I never touched /etc/cpsources.conf. Any idea what's wrong?

eXtremeSG

October 16, 2015 06:17

HI, I have the same issue too, ... and am sure there must be loads of other users affected also. Is there a resolve for this? Can we manually switch the IP address of the update server mirror?

cPanelMichael

October 19, 2015 14:05

Hello :) It's possible there was a temporary issue with an update server. Could you let us know if the issue persists when forcing an update of cPanel via the "/scripts/upcp --force" command? Also, ensure you are not forcing the use of an invalid mirror in the /etc/cpsources.conf file. Thank you.

cPanel version change from 11.50.2.2 to failed during updatenow

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