Issue with Thai characters in cPanel

Mads Nordholm

• October 21, 2015 03:32

A client contacted me the other day about an issue with correctly displaying Thai characters in the filemanager in cPanel. In essence, when uploading a file through the file manager, which uses Thai characters in the filename, the filename is not displayed correctly. When creating a file via the terminal, Thai characters in the filename are displayed just fine. Has anybody experienced a similar issue? Anybody know what the fix might be?

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  redesignunit

  • October 21, 2015 10:37

  it can be problem with unicode font problem you can't see some unicode font.

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  Mads Nordholm

  • October 22, 2015 07:18

  it can be problem with unicode font problem you can't see some unicode font.

  
  I'm almost certain that it's a Unicode problem, but the strange thing is that the locales installed on the server seem correct. As evidenced by the fact that I am fully able to display files with Thai characters in the filename, as long as I create them through a terminal. It's when I upload through file manager upload that characters are not displayed correctly. Furthermore, my customer says he has seen this issue with many other cPanel installations, so I'm thinking I can't be the only provider out there who has come across this type of issue. I haven't tested yet, but I'm almost certain that the issue also exists for Chinese and Japanese characters, which is also a big issue for us, since we are catering to a primarily Asian market.

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  cPanelMichael

  • October 22, 2015 14:10

  Hello :) Internal case CPANEL-2070 is open to address this issue. There's currently no time frame available for a resolution, but you can monitor our change log for this case number at: Change Logs - Documentation - cPanel Documentation Thank you.

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  Mads Nordholm

  • October 22, 2015 15:33

  Internal case CPANEL-2070 is open to address this issue. There's currently no time frame available for a resolution...

  
  Thank you for clearing this up. I " and surely the people of China, Japan, Russia, The Middle East etc. " would greatly appreciate it if you would give this high priority. Thanks in advance :)

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  cPanelMichael

  • October 23, 2015 17:13

  To update, a resolution will actually come from internal case CPANEL-2012. Look for this case number on the change log in the coming days. Thank you.

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  cPanelMichael

  • October 28, 2015 00:51

  This issue is now addressed in cPanel version 11.52.0.20: Fixed case CPANEL-2012: Ensure Unicode filenames are handled properly Thank you.

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