getting error in password modification

rajendra singh

• October 21, 2015 05:27

hi, i am facing problem in password modification. i am getting following error. Failed to execute: "/usr/local/cpanel/scripts/chpass": and not able to check "show ip address usage" . can anybody help me out?

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  cPanelMichael

  • October 21, 2015 18:55

  Hello :) Please post the output from:
  stat /usr/local/cpanel/scripts/chpass
  Also, please provide the information requested in: Guide To Opening An Effective Forums Thread Thank you.

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  rajendra singh

  • October 22, 2015 10:05

  hi, this is the output of command. File: `/usr/local/cpanel/scripts/chpass' Size: 376 Blocks: 8 IO Block: 4096 regular file Device: ca01h/51713d Inode: 23338427 Links: 1 Access: (0755/-rwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2015-10-21 04:59:01.420000276 -0400 Modify: 2008-06-26 00:49:54.000000000 -0400 Change: 2015-09-07 07:33:16.859000002 -0400

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  cPanelMichael

  • October 22, 2015 13:35

  Could you let us know the output from /usr/local/cpanel/logs/error_log when accessing the "Show IP Address Usage" option in Web Host Manager? Also, please provide us with your system information as mentioned in the thread you were linked to. Thank you.

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  rajendra singh

  • October 31, 2015 09:40

  hi michael, the output is -bash: /usr/local/cpanel/logs/error_log: Permission denied and when i am accessing show ip address usage i am getting blank screen (no output, no error). can you please help me how to resolve this ?

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  cPanelMichael

  • November 02, 2015 21:08

  You have to view the log file with a command such as "tail". EX:
  tail -f /usr/local/cpanel/logs/error_log
  Ensure you use the command when reproducing the error message in your browser. Thank you.

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