Server offline after cloudlinux install

cecile

• October 28, 2015 13:13

Hi Team, I am having issue with my server. I update cloudlinux, I receive this message cPanel & WHM detected a CloudLinux license on the server "example.com". To install CloudLinux, you need to perform the following steps:

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• Execute the following command as the user "root": /usr/local/cpanel/bin/cloudlinux_system_install -k
• After "cloudlinux_system_install" completes successfully, reboot the server.
• Rebuild Apache with EasyApache, either from WHM or from the command line with the following command: /usr/local/cpanel/scripts/easyapache --build
• Your cPanel & WHM server now runs on CloudLinux.

Once I run the this command "/usr/local/cpanel/bin/cloudlinux_system_install -k " I reboot my computer, it is always onfline, i don't know what to do I can only reboot in rescue mode I try to open a ticket to cpanel, but i need my support ID which I don"t know, I just have my IP and the license number Please anyone there to help a little girls solve this issue. I don't know anything in linux so please i welcome detail answers Thank you

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  Kaden Pownall

  • October 29, 2015 06:04

  This definitely sounds like your server has a problem with the CloudLinux kernel for some reason. The support access ID can be located in either WHM or a root shell. [LIST]

  From WHM: Click on Support Center under the Support heading.

  From a shell: Execute `/usr/local/cpanel/cpanel -S` as the root user This should allow you to open a ticket for support so we can take a look at the server and help you resolve the problem.

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