Problem w Mobile Connecting to Server

dlsweb

• October 28, 2015 13:37

Server had installed new hdd, upgraded from CENTOS 5 to CENTOS 6.7, to WHM 11.52.0 (build 20), to dovecot, etc Then for the last 2 days customer has had a problem getting/receiving email on his iphone. Desktop working fine. His error "Cannot get Mail"The server (mail.domain.com) is not responding. Verify that you entered the correct account info in Mail settings." Got the same error using hostname rather than mail.domain.com 11/27 7:00pm Replaced self signed cert with a purchased one with hostname 11/28 7:30am Per customer- iphone email started working again this AM at 6:45 using mail.domain.com. The only thing that did pop up is a screen that asked us to trust the digital certificate from DLS. 11/28 12:30pm Per customer- All handheld devices worked from 6:45 to 11:45 today and then quit again and remain down. The message is the server(mail.domain.com) is not responding. Nothing in /var/log/maillog to indicate a problem Can anyone give me some kind of help? Thanks

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  dlsweb

  • October 28, 2015 19:24

  The phones are on verizon.

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  cPanelMichael

  • November 11, 2015 19:31

  Hello :) You mentioned there were no entries in /var/log/maillog related to the issue. Were there entries indicating a successful login attempt? Thank you.

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