The dbindex cache file is out of date

Olayinka

• October 28, 2015 05:58

Hello guys, i got this notification "The dbindex cache file /var/cpanel/databases/dbindex.db.json is out of date by more than four hours. To resolve this issue, run the /usr/local/cpanel/bin/dbindex script to update the index and fix the cron job, and then run the /usr/local/cpanel/scripts/update_db_cache script to rebuild the database cache." The problem is how do i run the command and where Thanks

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  cPanelMichael

  • October 30, 2015 19:51

  Hello :) You can run that command via SSH: SSH Shell Access - Documentation - cPanel Documentation Thank you.

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  trec-r

  • January 12, 2016 22:25

  You can run that command via SSH

  
  I am getting this message frequently and irregularly. I was thinking about setting up a cron job to run the command every 4 hours, however I don't want to overlook the cause of this error.

  ]
  • Is there something that often causes this error that I can fix?
  • What is the impact of having the dbindex out of date?
  • Should I just setup a cron job and be done with it?

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  cPanelMichael

  • January 13, 2016 15:04

  Hello :) A cron job is already configured by default. Check to ensure the "crond" service is running on your system:
  pidof crond service crond restart
  Thank you.

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  trec-r

  • January 14, 2016 18:53

  A cron job is already configured by default. Check to ensure the "crond" service is running on your system

  
  I checked and it is running, still getting the error message. I don't get it everyday and when I do get the error message it might be once or up to 4 times in a day. It really is random.

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  cPanelMichael

  • January 14, 2016 20:20

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Spirogg

  • October 19, 2019 14:02

  Hi @cPanelMichael I know this is old thread but I too am getting this message from time to time.. was there a fix for this? I've had cPanel on different servers and have never experienced this before, I am running Cpanel 84 on a vps CentOS 7.7 Thanks Spiro

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