Delay SMTP transaction

ralphday

• November 02, 2015 08:22

Hello :) Legitimate mailing systems do typically wait past the delay, but please feel free to let us know of any specific examples where this is not happening, or provide examples where this setting is causing problems for specific email clients. Thank you.

On October 15th I stopped receiving alert emails for my Capital One VISA account. I finally tracked it down to this new feature of SMTP transaction delay. Capital One uses Epsilon / Bigfoot Interactive to send their emails. This is the sending IP that is affected: 2015-11-02 07:38:23 SMTP connection from arm-ei62.bigfootinteractive.com [216.33.63.62]:15430 lost Bigfoot Interactive is a legitimate large ESP that many big, also legitimate, companies use to send non-spam emails to customers. Other companies Bigfoot sends emails for are Target, Macy's and Citibank. I think that is a large enough quantity of legitimate emails that it turns out enabling this feature as a default wasn't such a good idea.

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  cPanelMichael

  • November 19, 2015 15:52

  Hello :) I moved this post to it's own thread, as it's an issue that would require a separate resolution path. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  ralphday

  • November 25, 2015 00:12

  Hello :) I moved this post to it's own thread, as it's an issue that would require a separate resolution path. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  
  Ticket opened per your request

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  ralphday

  • November 25, 2015 17:01

  Ticket id is 7392993. It doesn't seem to be going anywhere. I'm just being told to turn off the feature (which I already did - that's how I know it was the problem) or whitelist the one Epsilon IP I am aware of or open a feature request to make the default off for this feature. I'm not sure what the point of opening a ticket was. If cPanel isn't interested in addressing the issue of a default setting causing non-delivery of emails from a very large ESP as a bug to be fixed then opening a ticket was a waste of time.

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