Odd Error in Paper lantern Theme

kenn.c

• November 03, 2015 17:01

I have an account on my server that when I press "expand Stats" nothing happens. All the other accounts on the server work fine just this one account. Any ideas? CentOS 6.7 x86_64 standard cPanel 11.52.0 Build 21

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  cPanelMichael

  • November 04, 2015 19:39

  Hello :) Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens? Thank you.

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  kenn.c

  • November 04, 2015 19:49

  No log doesnt change if i switch it back to x3 then I can collapse and expand stats no problem switch it to PL it stops again

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  cPanelMichael

  • November 05, 2015 15:41

  Are you using the "Retro" style for Paper Lantern? Does this issue persist in multiple browsers, and are you connecting from a mobile device? Thank you.

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  kenn.c

  • November 05, 2015 15:50

  Hi Yes its in all browsers and im using the Basic paper lantern.

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  cPanelMichael

  • November 09, 2015 03:52

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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