Nameservers ip problem

mateos

• November 04, 2015 05:55

Hi i have added new ip to my whm panel and i have pointed the new ip, but my second nameserver with the new ip doesn't works fine. How can i resolve this?

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  redesignunit

  • November 04, 2015 11:28

  you need to set soa serial number in valid format recommended format (per RFC1912 2.2) is YYYYMMDDnn

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  cPanelMichael

  • November 04, 2015 18:04

  Hello :) Could you clarify if it's just the warning message in the image you uploaded, or if it does not actually work as a name server for your domain names? Thank you.

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  mateos

  • November 05, 2015 11:51

  No it doesnt work as a nameserver for my domain names.

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  cPanelMichael

  • November 05, 2015 14:44

  Enter a domain name that uses these name servers into a website such as IntoDNS. Do you notice the parent name servers and local name servers match up with the correct IP addresses? Thank you.

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  mateos

  • November 05, 2015 19:19

  This is the problem that i have, when i check on IntoDNS "SOA Serial Your SOA serial number is: 2019641898. This can be ok if you know what you are doing." Or you can take a look and tell me what's the problem. [Removed]

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  cPanelMichael

  • November 05, 2015 19:37

  The domain name you provided as an example is loading well, and you can safely ignore the serial number warning. Or, if the zone is hosted on a cPanel server, simply edit the zone and the serial is updated automatically. Thank you.

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  mateos

  • November 06, 2015 11:56

  What about this other domain hosted on the same cpanel server - Removed - It says this message : ERROR: One or more of your nameservers did not respond: The ones that did not respond are: 176.31.176.xxx

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  Infopro

  • November 06, 2015 12:12

  Try opening the IP in your browser, it does not respond for me. You'll need to figure out what your nameserver IP(s) are and update the nameservers at your Registrar.

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  mateos

  • November 07, 2015 11:09

  The nameservers configuration are okay, NS1 is pointed with the main ip of server that works fine. NS2 is pointed with the second ip that doesnt work.

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  cPanelMichael

  • November 09, 2015 00:33

  Are you sure the IP address is added to your server and responding well? If not, try restarting the "ipaliases" service. EX:
  service ipaliases restart
  Contact your hosting provider if the IP address still fails to respond. Thank you.

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  mateos

  • November 09, 2015 10:46

  Yes my IP are added to my VPS, look the screenshot. Should i restart the ipaliases now?

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  cPanelMichael

  • November 09, 2015 14:14

  For instance, does that IP address respond to connection or ping requests from your home computer or remote servers? Thank you.

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  mateos

  • November 10, 2015 07:54

  No, i guess it doesnt.

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  cPanelMichael

  • November 10, 2015 13:25

  I suggest reporting the issue to your data center or hosting provider if restarting the "ipaliases" service did not help. Thank you.

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