Paypal Emails Sender verify failed
Dear Cpanel Forums,
We're currently having a persistent problem with legitimate Paypal emails being rejected. What complicates matters further, is that other legitimate Paypal emails are being received without any issue at all.
I've included an example of both the failed and successful emails.
So here is an example of an email that isn't getting through:
And here is an example of an email that gets through without any issues:
Hopefully there is an obvious reason as to why this is happening. It is very confusing to me, as I'm not so much a web server administration of emails as I am a web developer. I would greatly appreciate any help on the matter. Many Thanks, Ryan
Event: rejected
Sender User: ---
Sender Domain:
Sender: member@paypal.co.uk[/EMAIL]
Sent Time: Nov 16, 2015 3:51:15 PM
Sender Host: mx2.slc.paypal.com
Sender IP: 173.0.84.227
Authentication: unauthorized
Spam Score: 0
Recipient: ---
Delivered To:
deliveryuser: ---
deliverydomain: ---
Router: reject
Transport: **rejected**
Out Time: Nov 16, 2015 3:51:15 PM
ID: 1ZyM4S-000F1D-8O
Delivery Host: mx2.slc.paypal.com
Delivery IP: 173.0.84.227
Size: 0 bytes
Result: Sender verify failed
And here is an example of an email that gets through without any issues:
Event: success
Sender User: ---
Sender Domain:
Sender: webform@paypal.co.uk[/EMAIL]
Sent Time: Nov 17, 2015 10:31:10 AM
Sender Host: lvs-ipout-03-data1.paypalcorp.com
Sender IP: 173.224.161.145
Authentication: localdelivery
Spam Score: -6.1
Recipient: ---
Delivered To: ---
deliveryuser: ---
deliverydomain: ---
Router: virtual_user
Transport: virtual_userdelivery
Out Time: Nov 17, 2015 10:31:10 AM
ID: 1ZydXW-0005Dn-QO
Delivery Host: localhost
Delivery IP: 127.0.0.1
Size: 58.46 KB
Result: Accepted
Hopefully there is an obvious reason as to why this is happening. It is very confusing to me, as I'm not so much a web server administration of emails as I am a web developer. I would greatly appreciate any help on the matter. Many Thanks, Ryan
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I'd take a look at /var/log/exim_rejectlog to see exactly what's going on and to have some more info for when an actual expert looks at this post. 0 -
Hello :) Could you search for a message that failed in /var/log/exim_mainlog and let us know the output? EX: exigrep user@domain /var/log/exim_mainlog
Thank you.0
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