A fatal error or timeout occurred while processing this directive.

Marco Urbani

• November 24, 2015 01:17

good morning, Today when I click the button: Home "cPanel "Upgrade to Latest Version -> update setting I have this error:
A fatal error or timeout occurred while processing this directive. exit level [die] [pid=14912] (Unable to retrieve tier version info: timeout ) at /usr/local/cpanel/Cpanel/Logger.pm line 432. Cpanel::Logger::logger(Cpanel::Logger=HASH(0x4694ca0), HASH(0x46bebe0)) called at /usr/local/cpanel/Cpanel/Logger.pm line 245 Cpanel::Logger::die(Cpanel::Logger=HASH(0x4694ca0), "Unable to retrieve tier version info: timeout\x{a}") called at /usr/local/cpanel/Cpanel/Update.pm line 180 Cpanel::Update::get_remote_tiers_info(HASH(0x46c8b28)) called at whostmgr/bin/whostmgr2.pl line 1717 main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1148
you can help me?

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  Cyrtocara

  • November 24, 2015 14:40

  Hi, exactly same problem with 2 server since last night

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  cPanelMichael

  • November 24, 2015 20:08

  Hello :) Check for the existence of the /etc/cpsources.conf file and rename it if it exists:
  mv /etc/cpsources.conf /etc/cpsources.conf.backup
  It's likely forcing the use of an invalid mirror. Thank you.

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  Cyrtocara

  • November 25, 2015 04:57

  Problem resolved. :) Thanks

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  cornishman33

  • November 25, 2015 06:33

  Hello :) Check for the existence of the /etc/cpsources.conf file and rename it if it exists:
  mv /etc/cpsources.conf /etc/cpsources.conf.backup
  It's likely forcing the use of an invalid mirror. Thank you.

  
  The beauty of 'Search', this suggestion cured my problem. Thank you.

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  Marco Urbani

  • November 25, 2015 08:09

  Thank you very much . Now everything works . Fantastic support !!!

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  cPanelMichael

  • November 25, 2015 17:53

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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