The cPanel & WHM update process failed

I am receiving a message everyday with the following information:



The cPanel & WHM update process failed for the following reason:
The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1448495101.log` command failed and exited with the code "255" (signal = 0)

Update log preview:
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (7173) at Thu Nov 26 00:45:01 2015
[2015-11-26 00:45:01 +0100] Detected cron=1 (cron mode set from command line)
[2015-11-26 00:45:01 +0100] 1% complete
[2015-11-26 00:45:01 +0100] Running Standardized hooks
[2015-11-26 00:45:01 +0100] 2% complete
[2015-11-26 00:45:01 +0100] mtime on upcp is 1445295029 (Tue Oct 20 00:50:29 2015)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (7175) at Thu Nov 26 00:45:02 2015
[2015-11-26 00:45:02 +0100] Detected version '11.52.1.2' from version file.
[2015-11-26 00:45:02 +0100] Running version '11.52.1.2' of updatenow.
[2015-11-26 00:45:02 +0100] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
[2015-11-26 00:45:02 +0100] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
[2015-11-26 00:46:02 +0100] ***** FATAL: Unable to retrieve tier version info: timeout
[2015-11-26 00:46:02 +0100] The Administrator will be notified to review this output when this script completes
=> Log closed Thu Nov 26 00:46:02 2015
[2015-11-26 00:46:03 +0100] 17% complete
[2015-11-26 00:46:03 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1448495101.log` failed, exited with code 255 (signal = 0)

Is this a big problem? How can I solve this, please? Thank you for your help. Regards.

24x7server

November 26, 2015 09:42

Hello, I think it's temporary issues with the cPanel mirrors, can you please give a try again and check your /etc/resolv.conf file if you are facing same issues with the cPanel update process.

Israel_Paya

November 26, 2015 09:49

Thank you so much for your prompt reply. How can I check the /etc/resolv.conf file?

November 27, 2015 10:16

Hello :), Arr you still getting same issues with cPanel update process ? You have root access of your server so login your server through SSH with the root user and try with the following command.
/etc/resolv.conf
In this file you will have to update correct server resolver. You will get your server resolver details from your server provider.

November 27, 2015 19:15

Hello, Yes, I am still getting the issue. I will check the /etc/resolv.conf file and let you know. Thank you so much.

November 30, 2015 12:48

Hello, The server provided said to me the following: The mirror that is configured to update cpanel no longer works. /etc/cpsources.conf And replace the server which is indicated by: httpupdate.cpanel.net This is probably httpupdate48.cpanel.net currently shown. What shall I do then? Thank you so much.

cPanelMichael

December 01, 2015 23:48

Hello :) This is discussed on the following thread: A fatal error or timeout occurred while processing this directive. Thank you.

December 02, 2015 05:56

Thank you so much indeed.

rhm.geerts

December 10, 2015 13:46

Looks like cpanel mirrors are having issue's rather often lately. I'm having the same problem about twice a week. The other times updates work without any problems.

December 10, 2015 14:05

Are you utilizing specific mirrors in the /etc/cpsources.conf file? Thank you.

The cPanel & WHM update process failed

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