Inboxes Empty in Webmail

mauinet

• November 30, 2015 12:52

Horde, Roundcube and Squirrelmail all show empty inboxes for a customer. However, she can see messages with Outlook and retrieve them. Also, Configserv's Mail Manage plugin shows the inbox with 100s of messages. I ran fix mailbox permissions. We are running Dovecot and WHM 11.52.1. What can we check next? Tony

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  mauinet

  • December 01, 2015 06:52

  We can send and receive from the webmail (roundcube this time) but received message does not show in any server client, Horde, roundcube or squirrelmail. It can be seen in a local client or configserver's mail manage.

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  Eric

  • December 01, 2015 11:57

  Howdy, Is there any chance any of these accounts share the same password as the cPanel user, the reseller, or root? Thanks!

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  mauinet

  • December 01, 2015 14:45

  Howdy, Is there any chance any of these accounts share the same password as the cPanel user, the reseller, or root? Thanks!

  
  No. Its just one account. I moved it to another server but still the same problem, empty inboxes.

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  mauinet

  • December 01, 2015 18:56

  It is any email account under the customer's domain. I made a test account and it also will not display messages in any webmail client. The emails all show in their mail/domainname directory. Permissions appear the same as other domain email accounts. Now, new email is coming in to the test account but old mail does not display.

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  mauinet

  • December 03, 2015 05:10

  It is any email account under the customer's domain. I made a test account and it also will not display messages in any webmail client. The emails all show in their mail/domainname directory. Permissions appear the same as other domain email accounts. Now, new email is coming in to the test account but old mail does not display.

  
  Actually, the customer's account is not showing any messages at all in the inbox.

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  Clifford Nguyen

  • December 03, 2015 18:39

  Hi, I am having the same issue. My email accounts under my domain are are empty, I know that i should be receiving emails from the, but there's nothing there. I can send emails though. I tried sending a TEST email to the email address and i am getting an error saying that the account does not exist. Please advise.

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  cPanelMichael

  • January 12, 2016 03:49

  Hello :) Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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