cPanel license problem

mateos

• December 07, 2015 09:58

I can't login on my WHM and Cpanel it says : This server does not have a valid license. To address this issue, you must contact your hosting provider. When i check my ip license it is active, i have tried updating my license it stucked. What can i do?

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  cPanelMichael

  • December 07, 2015 15:24

  Hello :) Do you notice any specific output when running the "/usr/local/cpanel/cpkeyclt" command? Thank you.

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  mateos

  • December 07, 2015 19:47

  Updating cPanel license...Done. Update Failed! Error message: Timed out while connecting to port 995 Building global cache for cpanel...Done

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  dalem

  • December 07, 2015 23:17

  make sure port 995 & 2089 are open in your firewall Never knew that 995 connected to the license server

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  mateos

  • December 08, 2015 12:56

  i cant login on whm it shows me this my license is active i cant update my license throw root . What can i do now please help me.

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  dalem

  • December 08, 2015 15:05

  log in via ssh the error you receiving you all ready noted "Timed out while connecting to port 995" make sure your firewall is not blocking ports 995 & 2089

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  mateos

  • December 08, 2015 19:51

  log in via ssh the error you receiving you all ready noted "Timed out while connecting to port 995" make sure your firewall is not blocking ports 995 & 2089

  
  how can i do that?

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  cPanelMichael

  • December 08, 2015 20:18

  I suggest installing a third-party firewall management utility such as CSF: ConfigServer Security & Firewall Thank you.

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  dalem

  • December 08, 2015 20:25

  log in via ssh verify your main ip #curl -L

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