Error on restore backup

Meta11icA

• December 09, 2015 07:12

Hello! Recently I've tried to restore an account from WHM, the restoration process finished, but some of the folders were not restored at all. The complete log after the restore can be found below Any ideas what could cause this and how can I avoid it in the future?
/bin/gtar: ./public_html/XXX/: Cannot savedir: Too many levels of symbolic links /bin/gtar: ./public_html/XXX: Cannot close: Bad file descriptor /bin/gtar: ./public_html/wp-content/XX/XX/XX/: Cannot savedir: Too many levels of symbolic links /bin/gtar: ./public_html/wp-content/XX/XX/XX: Cannot close: Bad file descriptor /bin/gtar: ./public_html/wp-content/XX/XX/XX/: Cannot savedir: Too many levels of symbolic links /bin/gtar: ./public_html/wp-content/XX/XX/XX: Cannot close: Bad file descriptor /bin/gtar: ./public_html/wp-content/XX/XX/XX/: Cannot savedir: Too many levels of symbolic links /bin/gtar: ./public_html/wp-content/XX/XX/XX: Cannot close: Bad file descriptor /bin/gtar: Exiting with failure status due to previous errors [2015-12-05 17:04:24 +0200] warn [backup_restore_manager] tar_reader_child_pid exited prematurely (signal: 0; status: 2) while working with target: /home/XXXXXXX, with arguments (--create --file - --no-wildcards-match-slash --exclude=mail/test.XXXXXXX.com --exclude=etc/test.XXXXXXX.com --exclude=mail/test.XXXXXXX.com/* --exclude=etc/test.XXXXXXX.com/* --exclude=public_html/img --exclude=public_html/img/* --exclude=mail/img.XXXXXXX.com --exclude=etc/img.XXXXXXX.com --exclude=mail/img.XXXXXXX.com/* --exclude=etc/img.XXXXXXX.com/* --exclude=public_html/camere --exclude=public_html/camere/* --exclude=mail/camere.XXXXXXX.com --exclude=etc/camere.XXXXXXX.com --exclude=mail/camere.XXXXXXX.com/* --exclude=etc/camere.XXXXXXX.com/* --exclude=etc/*.*/passwd* --exclude=etc/*.*/quota* --exclude=etc/*.*/shadow* --exclude=mail/* --sparse --blocking-factor 200 --directory /storage/2015-12-02/accounts/cpanelpkgrestore.TMP.work.tMozoLoBQc1l1v7b/unsafe_to_read_homedir/homedir -- .) at /usr/local/cpanel/Cpanel/SafeSync/UserDir.pm line 273. Cpanel::SafeSync::UserDir::sync_to_userdir("source", "/storage/2015-12-02/accounts/cpanelpkgrestore.TMP.work.tMozoL"..., "target", "/home/XXXXXXX", "setuid", ARRAY(0x7e345a8), "exclude", ARRAY(0x721ed10), "wildcards_match_slash", ...) called at /usr/local/cpanel/Whostmgr/Transfers/Systems/Homedir.pm line 208 eval {...} called at /usr/local/cpanel/Whostmgr/Transfers/Systems/Homedir.pm line 207 Whostmgr::Transfers::Systems::Homedir::restricted_restore(Whostmgr::Transfers::Systems::Homedir=HASH(0x79c5128)) called at /usr/local/cpanel/Whostmgr/Transfers/Systems.pm line 116 Whostmgr::Transfers::Systems::restore(Whostmgr::Transfers::Systems::Homedir=HASH(0x79c5128)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 221 Whostmgr::Transfers::AccountRestoration::try {...} () called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x7e13288), Try::Tiny::Catch=REF(0x7e22648)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 225 Whostmgr::Transfers::AccountRestoration::_call_one_restore_module_without_archive_prep_check(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68), "Homedir") called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 483 Whostmgr::Transfers::AccountRestoration::_call_one_restore_module_with_notices(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68), "Homedir") called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 455 Whostmgr::Transfers::AccountRestoration::_run_restore_system_module(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68), HASH(0x6ed2c10), HASH(0x6e94b18)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 436 Whostmgr::Transfers::AccountRestoration::_run_restore_modules(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68), HASH(0x6ed2c10)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 402 Whostmgr::Transfers::AccountRestoration::_restore_package(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 91 eval {...} called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 91 Whostmgr::Transfers::AccountRestoration::restore_package(Whostmgr::Transfers::AccountRestoration=HASH(0x6ec2b68)) called at /usr/local/cpanel/Whostmgr/Backup/Restore.pm line 84 eval {...} called at /usr/local/cpanel/Whostmgr/Backup/Restore.pm line 84 Whostmgr::Backup::Restore::load_transfers_then_restorecpmove("ip", 0, "restorereseller", 1, "extractname", "cpmove-XXXXXXX", "restoremail", 0, "output_obj", ...) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountBase.pm line 152 Whostmgr::Transfers::Session::Items::AccountBase::_restore_package(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x6eabc70)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 272 Whostmgr::Transfers::Session::Item::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x6eb6b08), Try::Tiny::Catch=REF(0x6eb6460)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 301 Whostmgr::Transfers::Session::Item::exec_path(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x6eabc70), ARRAY(0x6eb6538), ARRAY(0x6eb6b50)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountBase.pm line 43 Whostmgr::Transfers::Session::Items::AccountBase::restore(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x6eabc70)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 525 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1461 Whostmgr::Transfers::Session::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x6eb6280), Try::Tiny::Catch=REF(0x6eb0520)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1465 Whostmgr::Transfers::Session::exec_with_output_directed_to_fh(Whostmgr::Transfers::Session=HASH(0x6e41ce8), GLOB(0x6eb6148), CODE(0x6e593f0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 528 Whostmgr::Transfers::Session::Processor::_process_dequeued_item(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 432 Whostmgr::Transfers::Session::Processor::_process_items(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 389 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36 eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36 Cpanel::ForkAsync::do_in_child(CODE(0x6e59cc0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 391 Whostmgr::Transfers::Session::Processor::_spawn_child(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688), undef, Whostmgr::Transfers::Session=HASH(0x6e41ce8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 235 Whostmgr::Transfers::Session::Processor::_process_child(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688), Whostmgr::Transfers::Session=HASH(0x6e41ce8), 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 189 Whostmgr::Transfers::Session::Processor::_process_child_with_output_redirection(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688), Whostmgr::Transfers::Session=HASH(0x6e41ce8), 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 154 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36 eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36 Cpanel::ForkAsync::do_in_child(CODE(0x6e3afc8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 156 Whostmgr::Transfers::Session::Processor::start(Whostmgr::Transfers::Session::Processor=HASH(0x6e3b688)) called at /usr/local/cpanel/Cpanel/Backup/RestoreQueue.pm line 229 Cpanel::Backup::RestoreQueue::Processor::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x6e17378), Try::Tiny::Catch=REF(0x6e758a0)) called at /usr/local/cpanel/Cpanel/Backup/RestoreQueue.pm line 238 Cpanel::Backup::RestoreQueue::Processor::restore_account(HASH(0x6de6168), Cpanel::LoggerAdapter=HASH(0x6c84470)) called at /usr/local/cpanel/Cpanel/Backup/RestoreQueue.pm line 109 Cpanel::Backup::RestoreQueue::Processor::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x6de5e98), Try::Tiny::Catch=REF(0x3f2bea0)) called at /usr/local/cpanel/Cpanel/Backup/RestoreQueue.pm line 113 Cpanel::Backup::RestoreQueue::Processor::process_task(Cpanel::Backup::RestoreQueue::Processor=HASH(0x6c84500), cPanel::TaskQueue::Task=HASH(0x6de60f0), Cpanel::LoggerAdapter=HASH(0x6c84470)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 582 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x6e01f18), CODE(0x6de5a90)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 590 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x6cbb8e0)) called at /usr/local/cpanel/Cpanel/Backup/RestoreQueue.pm line 660 Cpanel::Backup::RestoreQueue::activate() called at bin/backup_restore_manager.pl line 222 The subprocess reported error number 2 when it ended. Unable to copy home directory for user: XXXXXXX

• 

  cPanelMichael

  • December 09, 2015 14:37

  /bin/gtar: ./public_html/wp-content/XX/XX/XX/: Cannot savedir: Too many levels of symbolic links /bin/gtar: ./public_html/wp-content/XX/XX/XX: Cannot close: Bad file descriptor

  
  Hello :) Are you able to manually extract this archive and review the contents of this directory to see which symbolic links are created? Thank you.

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  Meta11icA

  • December 09, 2015 20:37

  Hello Michael! Unfortunately it was a daily backup, retained only for 2 days, so it doesn't exists anymore :| Any ideas what can I check to avoid this situation in the future? Thank you.

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  cPanelMichael

  • December 10, 2015 16:59

  You can review the contents of /home/$user/public_html/wp-content to see if symbolic links as referenced in the error output still exist for this account. Thank you.

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  Meta11icA

  • December 11, 2015 05:58

  I've done that, no symlinks found. :) I will try in the near future to clone the whole account and try a restore, to see if the error persists. If the situation will be the same, I will be prepared to "catch" all the info I can. Thank you for your time!

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