error when creating email account with zero as the address

sepehrmm

• December 14, 2015 10:26

I had a email account with zero as address like "0@domain.com" and I removed the account and but when I try to re-create it I get following error: "Sorry, the given email address is invalid."

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  Infopro

  • December 14, 2015 15:34

  Did you remove the directory for it some other way or remove the email account normally from Email Accounts page? I am able to create, then delete, then recreate an 0@ email account over and over. (I tried to duplicate this twice) What version of cPanel are you running?

  0
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  sepehrmm

  • December 14, 2015 16:01

  My customer has removed the account by clicking the 'Delete' link from 'Email Accounts' page without getting any error message. I checked /home/[account]/mail
  and /home/[account]/mail/[account]/
  directories and couldn't find the directory for that email account. I have also tried to create an 0@ email address on another account on the same server but got the same result. Using
  /scripts/addpop 0@domain.com password
  has failed too. Cpanel version is: 11.52.1 (build 3)

  0
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  Infopro

  • December 14, 2015 16:17

  Are you able to create it from within cPanel?

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  sepehrmm

  • December 14, 2015 16:28

  Are you able to create it from within cPanel?

  
  No I cannot. I get the error both from terminal and cpanel. the error from "/scripts/addpop"
  Sorry, the given email address is invalid. Sorry, the given email address is invalid. Email account creation failed (256)
  the error from cPanel: Error Sorry, the given email address is invalid.
  s17.postimg.org/svljpa0tr/Screenshot_2015_12_15_00_20_22.png

  0
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  Infopro

  • December 14, 2015 16:35

  Please attach images to your posts. In the image your email account is '0' Unless thats a typo from you staging the image, you can't have it like that. It must be: 0

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  sepehrmm

  • December 14, 2015 16:44

  Please attach images to your posts. In the image your email account is '0' Unless thats a typo from you staging the image, you can't have it like that. It must be: 0

  
  when using quotation (double or single) I get following error on a popup box: Account Name That is not a valid email address.
  so using quotation is apparently not allowed but when trying without quotation (first thing I did) I get an error just like the image on previous post which seems to be a bug. (so actually the zero with quotation on previous image is entered into the textbox after I got the error when I tried without the quotation)

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  Infopro

  • December 14, 2015 17:30

  Switch to Paper Lantern style and see if adding the email account normally, sans any quotes, works for you. For troubleshooting reasons of course. :)

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  sepehrmm

  • December 14, 2015 18:07

  Switch to Paper Lantern style and see if adding the email account normally, sans any quotes, works for you. For troubleshooting reasons of course. :)

  
  Same result with 'paper lantern' style and no quotes

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  Infopro

  • December 14, 2015 20:33

  Please feel free to open a ticket directly to cPanel Technical Support about this.

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  sepehrmm

  • January 09, 2016 04:52

  After I opened a ticket in technical support portal I was informed that this is actually a bug and now it's fixed as

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  cPanelMichael

  • January 11, 2016 15:28

  Hello :) I am happy to see the issue is now resolved. To note, here's the relevant entry in the change log: Fixed case CPANEL-2443: Allow ability to create email addresses with "0" as the local part. Thank you.

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