Started with roundcube server authentication error

RaPha_Real

• December 16, 2015 22:29

Started with roundcube server authentication error.. I have to 2 email accounts in my server em1.xxxx.com is perfectly fine em2.xxxx.com displays "roundcube server authentication error" Upon searching file manager in cpanel "em2.xxxx.com" email files got lost. and we cannot access "em2.xxxx.com" account How can i view where that error come from?? it migth be roundcube bug?? or php bug??? Need your expert advise. How can i tell my boss where this issue/problem pointing at I did restore email configuration under whm backup...but why is it there are public_html file got lost?

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  24x7server

  • December 17, 2015 12:24

  Hello :), Have you removed any files from your account ? And what logs are you getting in cPanel error log file while accessing webmail of your account.

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  cPanelMichael

  • December 17, 2015 16:09

  Upon searching file manager in cpanel "em2.xxxx.com" email files got lost.

  
  Hello :) Could you elaborate on this statement? Which files were lost, and under what circumstances? Thank you.

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  RaPha_Real

  • December 17, 2015 22:55

  Hello :) Could you elaborate on this statement? Which files were lost, and under what circumstances? Thank you.

  
  Hello Cpanelmichael.. Roundcube files got lost and some of my public html files got lost "take note they got lost after I make restoration email configuration in whm" As i have said, error only happened on my email em2.XXXX.com using roundcube web mail. Any way how can I view a log about roundcube bugs or php failure or error???

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  RaPha_Real

  • December 17, 2015 23:48

  Hello :), Have you removed any files from your account ? And what logs are you getting in cPanel error log file while accessing webmail of your account.

  
  ]Hello :), No I did not remove any...in fact when error appears it only affect the em2.XXX.com email account and its email files suddenly cannot be found in file manage.. Upon viewing in my users email account list only em2.XXX.com users indicates 0-1000MB all of them appears "0" size but take note my em1.XXX.com users files in file manager is intact completely fine.

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  tweaker

  • December 19, 2015 21:27

  if your server runs backup, I would first make a copy of affected mail account and keep it on safe place before the backup is over-written. from my previous experience someone delete his account accidentally using the file manager and once deleted the only option available is the backups. IIRC backspace button used to delete the selected folder in newer file manager of cPanel and many user use it as backspace worked as back to last page in most browsers.

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  RaPha_Real

  • December 20, 2015 23:31

  if your server runs backup, I would first make a copy of affected mail account and keep it on safe place before the backup is over-written. from my previous experience someone delete his account accidentally using the file manager and once deleted the only option available is the backups. IIRC backspace button used to delete the selected folder in newer file manager of cPanel and many user use it as backspace worked as back to last page in most browsers.

  
  Good day tweaker.. In exim log where can i find logs of who deleted does files?? either in ftp logs or any logs that can point me on "account accidentally using the file manager"?? Thank you for the sir..

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  cPanelMichael

  • February 02, 2016 20:16

  In exim log where can i find logs of who deleted does files?? either in ftp logs or any logs that can point me on "account accidentally using the file manager"??

  
  File manager activity is logged to: /usr/local/cpanel/logs/access_log FTP activity is logged to: /var/log/messages Thank you.

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