Contact Email on Transfer is cleared.

Randall Donald

• December 17, 2015 15:46

Hi, I have discovered that when doing a cpanel->cpanel transfer between our servers (part of a migration) The Contact Email is cleared or emptied with most of the account transfers. It appears to do this at the final stages of the transfer as I can see it in the WHM account listing initially. Furthermore if I go into the user's cpanel and to Contact Information I can see the email address in the form and upon a save it restores it (as one would think). Both servers are 11.52 Can anyone explain why this happening, provide a fix or a bulk reset command? Thanks

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  cPanelMichael

  • December 18, 2015 18:16

  Hello :) Please review the following thread and let us know if you are experiencing the same issue: Emails missing in WHM That thread references just an update, but it could also apply to transfers or restores. Thank you.

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  Randall Donald

  • December 18, 2015 20:22

  Hi, Yes that sounds to be the same issue The source server missing the .cpanel/contactinfo file on the accounts that are blank.

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  cPanelMichael

  • December 18, 2015 20:34

  For anyone else who has not reviewed the other thread, the workaround on any machines that are not yet updated to 11.52 is to verify /home/$user/.cpanel/contactinfo is configured with the correct email address, and to update the contact address on the account if it's not before the transfer. Thank you.

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