Skip to main content

cPanel & WHM update failure in upcp script

1Walter2
-----------------------------------------
----------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (23061) at Fri Dec 25 21:15:01 2015 [2015-12-25 21:15:01 +1000] Detected cron=1 (cron mode set from command line) [2015-12-25 21:15:01 +1000] 1% complete [2015-12-25 21:15:01 +1000] Running Standardized hooks [2015-12-25 21:15:01 +1000] 2% complete [2015-12-25 21:15:01 +1000] mtime on upcp is 1445551418 (Fri Oct 23 08:03:38 2015) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (23066) at Fri Dec 25 21:15:02 2015 [2015-12-25 21:15:02 +1000] Detected version '11.52.1.3' from version file. [2015-12-25 21:15:02 +1000] Running version '11.52.1.3' of updatenow. [2015-12-25 21:16:17 +1000] Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'. [2015-12-25 21:16:23 +1000] ***** FATAL: Unable to retrieve tier version info: timeout [2015-12-25 21:16:23 +1000] The Administrator will be notified to review this output when this script completes => Log closed Fri Dec 25 21:16:23 2015 [2015-12-25 21:16:23 +1000] 17% complete [2015-12-25 21:16:23 +1000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451042101.log` failed, exited with code 255 (signal = 0)
Hi there I have been getting this error since deploying my new CPANEL server, at first is was just for development but has since become a live production environment so need to get this resolved now. Any help appreciated. I did search but couldn't find an appropriate answer as most seemed to have been resolved through private messaging. Thanks Walter

Comments

7 comments

Date Votes
  • SysSachin
    Hello, Please try to update forcefully using below command.
    /scripts/upcp --force
    You may find this thread helpful: Cannot update cpanel upcp failure
    0
  • 1Walter2
    Hi there Thanks That worked and completed successfully Will this have resolved the problem and it will run automatically now daily? Or do I have to run it manually? I guess, I will find out tomorrow. Walter
    0
  • 1Walter2
    Nope, failed again. Same error. Maybe a Cpanel representative can help here? Walter Also, how long do I need to wait until my posts show up automatically instead of awaiting moderation?
    0
  • Infopro
    Please feel free to open a ticket directly to cPanel Technical Support about this issue if you wish. Soon.
    0
  • cPanelMichael
    Hello :) Have you verified there's no /etc/cpsources.conf file on your system that's forcing the use of specific mirrors, as mentioned in the linked thread? Thank you.
    0
  • 1Walter2
    Yes I can confirm that. I do not have /etc/cpsources.conf thats funny, it failed again but went through successfully tonight. I will see what happens tomorrow and if it fails I will open a ticket. Thanks Walter
    0
  • cPanelMichael
    I am happy to see it completed successfully. Feel free to update this thread with the ticket number should the issue happen again and you decide to open a support ticket. Thank you.
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post