Unable to connect via FTP

Kenny C

• January 04, 2016 18:04

Hey I am a developer jumping on a new project and I am unable to FTP into the server. I created a new account with dev@domain.com and added a password and a home directory. Trying to access FTP through Filezilla and Cyberduck on a mac did not work even when downloading the FTP configuration provided by cPanel. Tried this: Host: ftp.domain.com User: dev@domain.com (also tried just "dev") Password: my password Protocol: FTP Encryption (Filezilla): Use explicit FTP over TLS if available Tried many combinations of this. I am getting: Status: Disconnected from server Status: Resolving address of ftp.vortexconsulting.net Status: Connecting to **.**.**.**:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER dev Response: 331 User dev OK. Password required Command: PASS ************* Response: 530 Login authentication failed Error: Critical error: Could not connect to server Please HELP!

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  cPanelMichael

  • January 04, 2016 23:20

  Hello :) Have you verified if the domain name resolves to the correct IP address, and if not, tried connecting directly over the server's IP address? Are you logging in with a virtual FTP account or the cPanel account username (account username does not utilize the @domain suffix)? Thank you.

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  Kenny C

  • January 04, 2016 23:22

  Hey, I was actually just able to finally connect by selecting "Only use plain FTP (insecure)"

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  cPanelMichael

  • January 04, 2016 23:33

  I am happy to see you were able to connect. You may want to consult with the hosting provider if you prefer to use SSL and it's unavailable through FTP on this server. Thank you.

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  Kenny C

  • January 05, 2016 16:32

  Will do thank you for your help!

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