One account using htaccess shows on other accounts https

Cadexc

• January 18, 2016 06:40

Hi, something weird happened today, one account is using htaccess and has forced https to access their sites. first mysite1.com second mysite2.com Now one another tried to access their https url, it asks for first account htaccess ? How is this possible ? They are both in same shared IP Either does not have SSL cert

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  cPanelMichael

  • January 18, 2016 14:35

  Hello :) Are you sure there's no SSL certificates installed on that IP address? SNI allows for the installation of SSL certificates on a shared IP address, however, SSL will automatically function on any other accounts using that same IP address. This is explained at: https://docs.cpanel.net/knowledge-base/security/troubleshoot-ssl-related-issues/

  Thank you.

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  Cadexc

  • January 18, 2016 16:51

  well... only system ssl is with that IP I think, but this is htaccess login prompt coming from other account to another when using SSL (https)

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  cPanelMichael

  • January 18, 2016 17:51

  Are the domain names added in cPanel as addon domain names to the same account, or are these all completely separate cPanel accounts? Thank you.

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  Cadexc

  • January 19, 2016 05:18

  these are completely separate accounts using 11.52.2 and cloudlinux

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  cPanelMichael

  • January 19, 2016 16:10

  The issue you described suggests a SSL certificate is installed on a shared IP address. Could you open a support ticket using the link in my signature so we can verify if that's the case? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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