Transfer tool makes remote server crash

jblairjoly

• January 26, 2016 09:53

Hi, We are transfering an account from a old Core2Duo CPanel server (11.52.2) to a new server. My proble is that when starting the process (transfer tool) my old server is always crashing because his server load get very high (20.00+). We always got that problem with this server, as soon the backup starts, the server crash... I have choosed "Low priority" and unchecked "Compress transfer" to give more chance to the older server but always got the same issue. Is there something I can do to prevent the server from crashing? Thanks for your help!

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  cPanelMichael

  • January 26, 2016 16:20

  Hello :) Is the server load already above a normal range before starting the transfer, or is it the transfer alone that causes the high load average? This thread may help: Troubleshooting high server loads on Linux servers Thank you.

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  jblairjoly

  • January 26, 2016 16:54

  It's the transfer alone that cause the high load. That server is always below 1. BUT as soon we start the backup process, we get high load. Same thing for the transfer.

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  cPanelMichael

  • February 02, 2016 23:49

  You can browse to the "Stats and Logs" tab in "WHM Home " Server Configuration " Tweak Settings" and modify the following option: "Extra CPUs for server load" Per it's description: The load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered "critical" in these cases once the load reaches 6. Thus, you can ensure backup generations are suspended when the load reaches a certain point. Thank you.

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  jblairjoly

  • February 03, 2016 14:21

  Thank you for your answer.

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