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The domain X may not be created by X because X is already owned by another user

ougogo
Hi, I've the same error for all of my reseller's accounts... 34351 I have absolutely not changed the settings a long time. And it's only with the reseller's domain... Any idea ? Regards,

Comments

28 comments

Date Votes
  • cPanelMichael
    Hello :) Is this domain name associated with the hostname of the server? Is "Allow resellers to create accounts with subdomains of the server"s hostname" enabled under the "Domains" tab in "WHM >> Tweak Settings"? Thank you.
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  • ougogo
    Hello ! Is this domain name associated with the hostname of the server?
    No, reseller's domain is not the same as server's hostname. Is "Allow resellers to create accounts with subdomains of the server"s hostname" enabled under the "Domains" tab in "WHM >> Tweak Settings"?
    No but if I turn on this option, it doesn't solved my problem. And I don't want that resellers are available to use server's hostname, only their own domain. Thank you.
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  • cPanelMichael
    Try searching for one of the domain names you can not create in the /var/cpanel/users directory to see if it's already added to an account. EX:
    grep $domain /var/cpanel/users/*
    Also, search for the domain name in /etc/named.conf to see if a DNS zone already exists for this domain name. Thank you.
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  • ougogo
    No trace of the domain name. Exactly the same thing with other reseller accounts. Each time, resellers can not create an account with a subdomain of its primary domain. But, all resellers are under one "master" reseller. And with this one, I can create users with reseller's domain. Thank you !
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  • cPanelMichael
    But, all resellers are under one "master" reseller. And with this one, I can create users with reseller's domain.

    Could you elaborate on this? cPanel does not include a master reseller system by default. Are you using a third-party application, or simply assigning "root" privileges to an existing reseller account? Thank you.
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  • ougogo
    Yes, I simply assigning "root" privileges to an existing reseller account. Thank you.
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  • cPanelMichael
    Could you open a support ticket using the link in my signature so we can review the exact configuration of your resellers and reproduce the issue? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • ougogo
    Support Request Id 7453221. Thank you.
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  • Vision
    Hi, We are facing the same issue. Our resellers cannot create accounts with subdomains. Everything was working fine before the upgrade to WHM 54.0 (build 8). Thank you.
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  • ougogo
    Thanks Vision ! I was about to think that I was crazy ! cPanel support let me think that this function does not exist and that it never existed. So how to solve this problem?
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  • cPanelMichael
    I'm unable to reproduce the issue on cPanel version 54.0.12. Here are the steps I took: 1. Created a reseller account with test123.tld with "root" privileges. 2. Accessed WHM as the reseller. 3. Created a new account with subdomain.test123.tld when "test123.tld" is owned by the "root" account. The following option is enabled in "WHM >> Tweak Settings" under the "Domains" tab: Allow WHM users to create subdomains across accounts Could you let me know which steps I need to change in order to reproduce the issue? Thank you.
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  • Vision
    Hello, I just tried this again. The only difference is that the reseller owns his account. So the "test123.tld" is owned by the reseller's account and not by root.
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  • cPanelMichael
    I just tried this again. The only difference is that the reseller owns his account. So the "test123.tld" is owned by the reseller's account and not by root.

    I've tested with ownership values configured as the reseller username, and as "root", but am unable to reproduce the issue. Are you sure cPanel version 54.0.12 is installed on this system? If so, could you verify how you are logging in as the reseller or creating accounts? Thank you.
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  • Vision
    I've tested with ownership values configured as the reseller username, and as "root", but am unable to reproduce the issue. Are you sure cPanel version 54.0.12 is installed on this system? If so, could you verify how you are logging in as the reseller or creating accounts?

    Both servers are on Cpanel version 54.0.8 (Release Tier). "Allow cPanel users to create subdomains across accounts" and "Allow WHM users to create subdomains across accounts" are both off . I am logging in as the reseller and try to create the new account.
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  • cPanelMichael
    Both servers are on Cpanel version 54.0.8 (Release Tier).

    Could you temporarily switch to the "Current" build tier to see if the issue persists in cPanel version 54.0.12? Thank you.
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  • Vision
    Could you temporarily switch to the "Current" build tier to see if the issue persists in cPanel version 54.0.12?

    I upgraded to Cpanel 54.0.12 and the issue persists. I tried to add/remove privileges from the reseller but nothing works. Only if i choose to enable for the reseller "Root access - All features" the account is created.
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  • cPanelMichael
    I upgraded to Cpanel 54.0.12 and the issue persists. I tried to add/remove privileges from the reseller but nothing works. Only if i choose to enable for the reseller "Root access - All features" the account is created.

    Could you open a support ticket using the link in my signature so we can take a closer look and reproduce the issue? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • Vision
    Support Ticket Id : 7454799
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  • swbrains
    I just noticed this issue today. It is a showstopper for our business and requires immediate attention. I believe my server was pending an update to cPanel a few days ago and is now at 54.0 build 8. I am set for auto-updating and I'm on the 'RELEASE' tier. I cannot create a new account under my reseller account that worked fine just a few days ago. I am running on CentOS 7. Is this a known issue and if so, when will it be corrected? FYI: Like a previous user mentioned, if I give the reseller "root" privileges, the account is created properly.
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  • swbrains
    Ticket created: 7454899
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  • cPanelMichael
    Hello :) Internal case CPANEL-4077 is open to address an issue where, after upgrading to cPanel version 54, resellers are unable to create subdomain accounts of their domain. I will update this thread with more information as it becomes available. Thank you.
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  • swbrains
    Hello :) Internal case CPANEL-4077 is open to address an issue where, after upgrading to cPanel version 54, resellers are unable to create subdomain accounts of their domain. I will update this thread with more information as it becomes available. Thank you.

    Thanks. Can you confirm that this issue has been given a high priority (considering it effectively stops cPanel resellers from creating new accounts)?
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  • cPanelMichael
    Thanks. Can you confirm that this issue has been given a high priority (considering it effectively stops cPanel resellers from creating new accounts)?

    The issue has been resolved, but the changes must go through testing before the fix is released to the public. I'll update this thread with more information on the time frame of the resolution as soon as that information is available. Thank you.
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  • cPanelMichael

    Hello :) The resolution for this case is included in cPanel version 54.0.13: Fixed case CPANEL-4077: Reseller Accounts are not able to create subdomain accounts in WHM. Note that version 54.0.13 is currently released to the "Edge" build tier. You can find more information about build tiers and the release cycle at: https://docs.cpanel.net/knowledge-base/cpanel-product/product-versions-and-the-release-process/

    Thank you.

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  • swbrains
    According to WHM, "Edge" builds are for "Application development and testing only" so cPanel doesn't recommend using the version with the resolution on a live production server, correct?
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  • cPanelMichael
    That's correct, and the "Edge" tier also recently switched to the development version of cPanel 56. It's advised to wait for this version to reach additional build tiers on production environments. Thank you.
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  • iJohnnyCash
    I have a reseller account. For my own reason beside a few accounts/clients with unique domains, I want to create a few accounts/clients which using as domain client1.example.tld, client2.example.tld etc. After creating the "client1" account, I receive a error message "(XID 5fnzyq) The domain "client2.example.tld" may not be created by "[reseller]" because "example.tld" is already owned by another user". How can I jump this limitation?
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  • xpy-xpy
    I have a reseller account. For my own reason beside a few accounts/clients with unique domains, I want to create a few accounts/clients which using as domain client1.example.tld, client2.example.tld etc. After creating the "client1" account, I receive a error message "(XID 5fnzyq) The domain "client2.example.tld" may not be created by "[reseller]" because "example.tld" is already owned by another user". How can I jump this limitation?

    The server needs to have "Allow cPanel users to create subdomains across accounts" setting enabled in WHM / Tweak Settings. If you only have access to the server as a reseller you will need to ask your host to enable this for you.
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