Error XID You Do Not Have or Control

kernow

• February 01, 2016 11:33

After upgrading to cpanel 54 two old email accounts have reappeared in an account. However I cannot remove them. Trying to delete gives the error message: (XID kvww8n) You do not have an email account named "osales@domain.com". Where else could I look to remove these two mail accounts? I checked in username/.cpanel/email_accounts.yaml and the two phantom mail accounts are not listed there.

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  egillette

  • February 01, 2016 23:14

  I'm having the same exact problem with a client's machine. Is there any kind of resolution for this issue??

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  utilitas

  • February 02, 2016 11:01

  Hi, Guys I have the same problem, but i got 2 errors, the 1st error when deleting the email account is attached, this looks like an error with the shared address book. On the 2nd attempt to delete the email account, I get the (XID) error, this looks like a bug to me. Ps. All mail has been moved from the server, So these email accounts are in-active and empty.

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  Infopro

  • February 02, 2016 14:54

  Merged two threads here due to the error mentioning "XID". Although full error is different, these may be related.

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  cPanelMichael

  • February 02, 2016 17:02

  After upgrading to cpanel 54 two old email accounts have reappeared in an account. However I cannot remove them. Trying to delete gives the error message: (XID kvww8n) You do not have an email account named "osales@domain.com".

  
  Hello :) Please review the following files: /home/$username/etc/$domain/passwd /home/$username/etc/$domain/shadow Remove any invalid entries from this file, and also check if the "/home/$username/etc/$old-domain" directory exists. Thank you.

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  kernow

  • February 02, 2016 17:21

  Thank you cPanelMichael, the "shadow" file contained the old entry. All OK now.

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