The cPanel & WHM update process failed

Matthew Wilcox

• February 05, 2016 11:11

Been getting this error for many weeks on one of our VM's, specifically: [2016-02-02 21:13:09 +0000] ***** FATAL: Failed to download updatenow.static from server: The system cannot update the /var/cpanel/sysinfo.config file. at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 101. It's obvviously unable to download one of the required updated from a cPanel server somewhere - but I have no idea how to fix this issue (or why it occurred in the first place, our other VMs running the same OS and WHM/cPanel seem unaffected).

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  cPanelKenneth

  • February 05, 2016 16:49

  Please open a support ticket with us: cPanel Customer Portal

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  Matthew Wilcox

  • February 05, 2016 17:29

  EDIT: Found the create account link, duh. Sorry. What would my login for that be? Apparently not my forum account. cPanel/WHM came pre-installed with our Memset Virtual Machine so I don't think we'd have a direct cPanel account?

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  Infopro

  • February 07, 2016 10:23

  You can register an account there. In your WHM, top right corner is an icon that looks like a life preserver. On that menu is a link to "contact cPanel". If you click thru from there, then click the link to register an account and login, your Support Access Number should be displayed and filed in on the form you'll see there. If not you can get that Support Access Number here: WHM "Support "Support Center

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  gasak

  • May 19, 2016 02:36

  That happen because of the corrupt RPM database.. I'm having the same issue an finding the solution with this way: root@server [~]# mkdir /root/old_rpm_dbs/ root@server [~]# mv /var/lib/rpm/__db* /root/old_rpm_dbs/ root@server [~]# rpm --rebuilddb root@server [~]# /scripts/upcp Now upcp is working fine without any errors :)

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