Terminated account still sending email

StreamingGuy

• February 06, 2016 05:14

We had an account that was sending large amounts of spam, and terminated that account. However, this account still appears under the "View Sent Summary" and the failed and deferred count increases with every report generation. I have enabled SMTP Restrictions and enabled the setting that prevents nobody from sending email. What more needs to be done to stop email from being sent? Thanks!

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  SysSachin

  • February 06, 2016 12:10

  Hello, Are you sure they are still sending emails, or are emails in queue from before the terminated account?

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  24x7ss

  • February 06, 2016 14:19

  Hello :), Please check the Exim queue, it appears that the email is stuck in queue and exim is repeatedly trying to send it. Which might be causing frozen emails in queue.

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  cPanelMichael

  • February 08, 2016 18:04

  Hello :) Yes, as mentioned, please review the mail queue to see if any older messages from this account still exist: Mail Queue Manager - Documentation - cPanel Documentation Thank you.

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