Reseller owns a reseller possible?

tejli009

• February 09, 2016 18:33

Hello! I have created 3 resellers and two of them added as owner the first created reseller. Reseller1 (owner root) Reseller2 (owner Reseller1) Reseller3 (owner Reseller1) Reseller 1 have quota of 6MB Reseller 2 = 3MB Reseller 3 = 3MB Now, reseller 2&3 uploaded 6MB and when I show the usage of Reseller1 on list accounts it shows 0MB! Why the usage of Reseller2&3 is not counted? They are owned by Reseller1. Can someone please explain? Thank you!

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  cPanelKenneth

  • February 10, 2016 11:57

  In your example are you stating the Reseller 2 and 3 are each consuming 3 MB of disk space?

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  tejli009

  • February 10, 2016 12:26

  Yes, each of them uses 3 MB total 6MB. But when I check the usage of Reseller1 it shows 0MB.

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  tejli009

  • February 10, 2016 12:38

  Here is an live example: misterho is owned by master1 misterho uses 4 MB master1 shows 0MB ]http://s24.postimg.org/ot9lcvfhh/reseller.png
  EDIT: it's not quota problem. I have updated the quota more times. using /scripts/fixquota or similar to it.

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  cPanelMichael

  • February 10, 2016 17:03

  Hello :) The disk space usage you see under "List Accounts" is the individual disk space usage for each account. Reseller disk space usage is only displayed in: "WHM >> Reseller >> View Reseller Usage and Manage Account Status" Please also ensure you review the following document: Edit Reseller Nameservers and Privileges - Documentation - cPanel Documentation Thank you.

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